Hôtels proches de Whalley, Ribble Valley District

Markets itself as a boutique hotel but has a lot of improvements to make before it can live up to its self appointed title. They may have won “Four in a Bed” many moons ago but it has made me wonder what competition they were up against and whether tactical payments were involved! Or perhaps standards have simply plummeted since the show was aired 11 years ago. Upon a arrival there was no one at reception to greet us and we had a long wait upon ringing the bell before anyone came to assist us. The hotel was clearly understaffed and the two young bartenders/receptionists were obviously inexperienced in customer service. We were immediately told no breakfast would be available the next morning but we could go offsite which was really disappointing. However the nearby cafe they directed us to was actually superb so that was the one highlight of our stay!! Our room appeared ok on first impressions but upon closer inspection was tired and in parts unclean. There was lots of dust in many areas and the coffee cups were stained and dirty looking (“raised” marks in the bottom of one of them and tea rings in the other). There was a chip in the shower tray which was sharp edged so had to be avoided. The shower was powerful but not hot, only lukewarm and tiny in size. The room was far too hot to sleep in. Admittedly it had been a warm day but even with a wide open window the room was stuffy and stale. Our evening meal was poor. We had the choice of eating outside amongst a rowdy group of who we presumed were locals who swore and shouted all evening long, in a bar where the loud music was almost drowned out by the loud music coming from the kitchen or a half dining room that had tables that had not been cleared away where the music was also deafening. The food was at best below than average. My partner ordered fish and chips and was served fish and greasy wedges. I ordered lasagne, which was on the specials menu, I assumed it would come with something like a salad, garlic bread or wedges but no it was just a lasagne also swimming in grease with very little meat content. Perhaps they should ask if customers would like anything to go with this dish as who wants just lasagne?? The worst part of our stay however was having to listen to the constant shouting and swearing of the drinkers outside our room on the decking area until very late. This ruined our stay and could easily have been addressed by the bar staff who appeared to enjoy it, rather than think of their residents stay. Come on guys, you have potential to be far better than you currently are. Sort the staffing levels, sort the cleaning regime. Prioritise residents if you wish to be a boutique hotel. As things stand we would definitely not return.

We stayed for our Ruby Anniversary. Staff are amazing. Friendly, attentive and professional. Our Garden room was excellent. Spacious, comfortable and with everything you would need. Shame we couldn’t enjoy our garden and also terrace as weather changeable. The Hotel is so comfortable - nice places to sit in the lounge for drinks and beautiful restaurant. Staff so friendly. The food is outstanding. 5 course Gourmet menu was fabulous. Thank you Lisa & team. So tasty and beautifully presented. Some dishes too pretty to eat. Breakfast and lunch too were delicious. Our anniversary was faultless and we hope to return very soon.

Grande déception, pas du tout au standard Mercure, restaurant épouvantable autant le soir que lors du petit déjeuner, mets de piètre qualité et service du même niveau, on ne m'y reprendra pas, réceptionniste stagiaire sans encadrement ni compétence, hôtel laissé à la dérive par son management

Les chambres sont spacieuses et bien décorées avec les habituelles choses comme la chaussure, etc. Le frigo est une grande fonctionnalité, comme la grande télévision qui dispose de chaînes de demande. La zone de la lobby est très grande et décorée à un niveau élevé. L'hôtel dispose d'un Wi-Fi gratuit tout au long de l'immeuble et est très fiable. L'équipe de l'hôtel est très utile et rien n'est trop de problème. Ils sont rapides pour traiter les problèmes que vous pourriez avoir pendant votre séjour. Je suis toujours heureux de rester ici et d'être bien surveillé par une grande équipe de personnel.

A beautiful place, nothing was too much trouble from the moment we arrived until we left. I would specifically the manager Melissa and the chef Tony who took great care of us and handled my wife's food allergies. They went through every item on the menu ensuring we were comfortable with the options, without making her feel like a difficult customer and putting her at ease. Wonderful friendly atmosphere, great food and fantastic staff.

We stayed here for one night as we were attending a wedding at a local venue. We stayed in room 8 and it was a beautiful room on the bottom floor with external access. We had coffee and tea with water and cartons of juice in a mini fridge, which was a nice touch. The room was decorated lovely and was spotlessly clean. The breakfast was delicious. You could help yourself to yoghurt, fruit, cereal, coffee and tea and you could order a cooked breakfast, which included a full English ect.. You could also order pastries like croissants and pain au chocolates which were lovely and warm. Thank you for a lovely stay.