Premier Inn London Richmond

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商務出差必備

I recently stayed at the Premier Inn London Richmond and had an absolutely fantastic experience. The hotel is in a great location peaceful yet well connected, with easy access to central London and the beautiful Richmond Park. The room was spotless, comfortable, and exactly what you’d expect from Premier Inn reliable quality with a cozy bed, quiet surroundings, and everything you need for a relaxing stay. What really stood out, though, was the outstanding service. In particular, I want to mention Sneddon, who went above and beyond to make us feel welcome. Friendly, professional, and genuinely helpful, Sneddon made check-in a breeze and offered great tips for getting around and finding places to eat nearby. It’s always a pleasure to be looked after by someone who clearly cares about their guests. All in all, this was a fantastic stay, and I’ll definitely be returning. Highly recommend it to anyone visiting the area!

I had a fantastic experience staying at the London Richmond Premier Inn. From the moment I arrived, the staff were incredibly friendly, welcoming, and professional. The check-in process was quick and smooth, and I felt well looked after throughout my stay.

The bed was comfortable and the sheets were clean. The service was awful - despite booking a premier plus room weeks ago, it took over 30 minutes and 3 attempts at getting me a room (including going up and down the lifts and along the corridors with multiple bags late at night) to get in to a room...well, at least one that wasn't already occupied by somebody else. Firstly the door battery of the room i was meant to be in apparently didn't work, then they couldn't check me into any room (allegedly a Premier Inn wide issue), then they check me into and gave me a working key to a room that turned out to already be occupied by a gentleman, which was incredibly unsettling, then in the end they checked me back into the room that allegedly had a broken door battery, but then miraculously worked. I raised concerns to the duty manager and he did nothing, saying he'd raise it with his manager the next day - nothing came back there either. The other annoying thing was that the aircon buzzed, so it was also a hot and fairly sleepless night. I used to use Premier Inn a lot as my choice of safety and comfort when travelling solo, but this is the 3rd poor experience in my last 4 stays - all this year.

I had booked a twin room for myself and another person two months in advance. On arrival only a double room with a small single sofabed was available. The second small bed had not been made ready. The staff member was very jokey on our arrival, pretending we had booked the room for three nights as opposed to just one night.