Hilton Richmond Downtown

It was okay! The surfaces in the rooms definitely needed to be wiped down. The fridge in the room was dirty. Not really any extra amenities or anything offered. however we didn’t see any bugs and it was a comfortable stay other wise. I wouldn’t say staff went above and beyond but they were kind when interacting with them.

Lovely historical hotel in the old Miller and Rhodes Department Store building in downtown Richmond. Loved the items on display from the old store. Wonderful service. Parked across the street instead of valet. Paid $12 for overnight 6pm-6am.using a credit card and then added time at 6 am on my park mobile app from my hotel room. Maybe there was another way but I couldn’t figure it out.  Loved the rooms high ceilings and really large tv. I stayed 2 days. They brought fresh towels and emptied the trash but didn’t make the bed. I walked everywhere from the hotel. Very nice place to stay.

The hotel was old with limited updates. The house keeping was dirty. Found spider web on the hair dryer and hair on pillows. No facilities. The receptions was slow. Restaurant in the hotel only open with limited hours. Very quiet after 7pm. No restaurants near by...

The hotel is in an excellent location. Staff are very nice as well!

非常不錯的體驗

Going in I thought the hotel was nice. When checking in it was late so when I wasn’t greeted or spoken to by the front desk I attributed it to that. However when the morning came I was awoken to a fire alarm at 7am and had to leave the room . After that whole ordeal I wanted breakfast. prepaid for breakfast when booking the room . I didn’t know they had to give me a paper to join as nothing was communicated the night prior any questions I asked they weren’t answered fully. The breakfast the most diabolical thing I have seen. At breakfast I was serviced with extremely dirty dishes and my orange juice glass had an intact lip stain mark on the glass. I noticed once I went to take a drink. I had to wait over 30min to be seated when someone finally came out they asked if I have been seated. I said no. And nothing was said was just led straight to a table no good morning or anything. When I saw everything I was dirty I got up and left. Asked for a refund for the breakfast and I got it without having to do the most. But I spent almost 700$ for a weekend getaway stay so I just assumed the employees could speak and everything would be clean. I expected more with the hotel with the wonderful reviews and was extremely disappointed. Will not book again.

Everything was excellent but why ask a traveler if they need anything and not supply or do your best to accommodate them. Reservations made last year...asked for front view and a microwave....received neither nor a call about microwave. Don't ask if not going to answer request

Great stay. Across the street from the convention center. Friendly and prompt valet. Delicious breakfast. I would stay here again.

Everything about our stay was pleasant except for the maintenance of the bathroom fixtures, which were clearly damaged before our arrival. This is something the staff should already have been aware of, given that the bathroom should have been cleaned before our stay.