Premier Inn Rochdale

Very nice and friendly place. The staff are very helpful and provide a lot of information and support.

OK for a stop over stay

I was there last night 26th July, too visit family for birthday celebrations and once got back met a very old friend and had a catch upa drink for my birthday and Karina night staff absolutely diamond 💎 and the fact there put me on the ground floor with a autistic child was so much better because there's no one underneath us to he him bouncing around...thanks Room 30 was prefect for us x

Very disappointed was not worth 160 pounds. Upon arrival we were greeted with pride flags inside the reception area, now we are not judging anyone's life choices but places like this should remain impartial so nobody is offended and just allow people to pay for a service without having other people's views and beliefs pushed In your face, it really isn't necessary. Secondly, the hotel reception smelt very strongly or urine and this was all the way up the stairs to the room, we had to wait a long time for anyone to attend reception and book us in. The room was a double, very small, very warm, only had a small opening for the window and a small fan. There was cobwebs hanging down from the ceiling so not the cleanest of rooms. Breakfast is advertised as unlimited, we were expecting self service as previously experienced but for the cooked option we did have to order and waited 25 minutes for it to arrive. Due to this, my partner had to order a second breakfast as soon as the first came. After waiting another 20 minutes he was sick of waiting so we left. If we were to go again we would skip the breakfast and go to a Toby which there are plenty of in the area and serves unlimited breakfast and is self service so you wouldn't need to wait. however, the likelihood of us returning is extremely slim. The service in the restaurant for breakfast was extremely slow, some of the food was cold and really not worth the price. We feel that there are much nicer places in the area to visit but as we have had good experiences with Premier Inns in the past we chose it again. I don't think a Premier Inn would be our first choice of hotel going forward as it is no longer value for money.

Absolutelyappalling overnight stay!!!! Room itself good, although required air conditioning, as had only the tiniest of fans, and unable to leave window open, as had ground floor room. Room rate excellent, although nothing can compensate for being suspected of smoking cigarretes/illicit substances!!!!, along with all other guests on one particular corridor. On return to our room, early evening, found a typed note wedged in the door, telling us not to do it!!!!! ( am sure that I left parental control many decades previously!!!!), even though we had not been in the hotel for four and a half hours, the staff member on reception, chatting to us at 3.30pm, whilst we waited for a taxi, and greeting us on our return just before 8pm. I confronted the same nember of staff,on reception, and advised that a more efficient method of detecting the offenders, would have been to knock on each door, and the source of smoking would have been immediately obvious, when the door opened, instead of suspecting every single guest in that area. It was an absolutely appalling way to treat customers, and highlighted an urgent need for updated customer interaction training, to be enforced, to ensure that all staff communicate in socially accepted ways, when dealing with customers, particularly adult ones!!!!!!! Shame on you Premier Inn.

The checkin process is screwed up and they messed up our reservation. Front desk staff are incapable of resolving issues, you have to go online. They forgot to record my registration on the car so I got a parking ticket but they didn't leave the ticket on the car, they send it after you go home so now I have an admin fee of £35 on top of the ticket because they screwed up. They also wouldn't make an accommodation for disabilities. It was my first stay at a premier inn and likely to be my last.