Sandals Emerald Bay

First thing I will say is that the staff here was amazing and blew away any other Sandals experience I've had. Special thanks to Richard their Golf Club Pro for his hospitality and welcoming us for a tour. With that said, this place is in major need of a renovation and more staff. Everything is makeshift and just falling apart at the seams. It is a shell of what is once was, and it's sad that guests are paying a premium for this resort. I made a request on the Gina app to have our shower cleaned of black mold the first day and it was done, but that shouldn't be something a guest has to deal with. We also had to request luggage racks and slippers that weren't in the rooms. We had two bedside lamps that kept shorting out and the lightbulbs didn't stay in them. The mirrors were so old and marked up, floors very dirty, main door didn't shut properly, and we had shower issues with the water. 5* luxury, NO. We didn't get any turn down until night 5, after asking several times we did the last two nights. The main pool has the swim-up bar, that has the left side of the bar totally broken off and one large main tile in the pool floor missing that is dangerous. The jetted pools no longer work. The quiet pool was being heated and it took four days for someone to finally take a look and realize it was 93 degrees when it was 98 degrees outside, so no one was using it. The one thing about the brand that always stands out to me is lack of service around the pool & beach in comparison to others in the same price point. It just makes such a difference on a service level. I also miss decent wine and any selection of Rose Wine-- I bought a bottle one night, but it was outrageously priced. The beach is nice, but the loungers are old, broken and extremely uncomfortable. I wish they kept up with the sand and kept it clean, it's so dirty and full of trash. Overall, the food was good. We really enjoyed the a la carte Breakfast and Lunch at the Bahama Bay bar for salads and pizza. Barefoot was the best meal of the week, followed by the Soy and Italian. The evenings are mostly chill here, it's a shame the same person who is serving you drinks at Breakfast is closing down the late-night bar - the staff was certainly overworked and unfortunate because we felt many nights they were closing down bars' way to early. The coffee shop was good but heard complaints from staff that they haven't had their working machines for over two months, so things get very backed up. Airport transfers were smooth and convenient. We met some lovely people through the stay and made some new friends on the islands that we hope to visit again one day. I do hope this resort invests some money and makes this place look like deserves. Cheers to Tonya (server) who took excellent care of us all week.

This was an excellent couples resort but soon to be a family resort within the Sandals family called Beaches. Excited to return with kids. From what I can gather, they plan to redo the resort and obviously the housing to accommodate families. The location is excellent

Sandals the company does not care about their customers. I wish sandals was as loyal to their customers as their customers are to them. What they did to people who were booked there is just wrong. Was going for my 40th wedding anniversary. Will never go back to beaches and may never go back to any sandals property. No good customer care or support

We have been going to this resort for years always the Villa with private pool and have felt like we were home! WAIT - this will no longer be the case. Emerald Bay is now going to be a BEACHES!!! This is a huge loss to the group of Sandals adult resort list. We were notified via email on 7/31 that the resort is closing to become Sandals BEACHES on 8/15. We have December and March reservations for the next three years already booked. Major phone work yesterday. I feel like I have lost home away from home and very dear friends. You will all be missed. Since we love the Sandals products we will remain loyal and maybe see you at another resort in the future. God Bless you all, My sincere thanks to Jeremy and his staff for many happy years. Mary Alice and Ross Eckert