The Couper Colonna

Nous avons passé quatre nuits au Couper Colonna. L'hôtel est situé au troisième étage d'un immeuble en plein cœur de la zone touristique, à quelques minutes à pied de la fontaine de Trevi et du Panthéon. Les chambres étaient propres et avaient tout ce dont nous avions besoin. La chambre pour nous 3 (2 adultes et un enfant) était petite mais pas plus petite que j'imagine n'importe quelle chambre typique de Rome. Fabiola et sa collègue étaient super et ont même gentiment organisé de délicieuses friandises pour l'anniversaire de ma femme pendant notre séjour, le gâteau en particulier était très savoureux ! Le petit-déjeuner n'est pas inclus mais ils proposent quelques friandises à la réception et d'excellentes recommandations sur les endroits à proximité !

Emplacement parfait, chambres spacieuses et exactement comme sur les photos, nettoyage quotidien des chambres, personnel gentil et serviable (surtout Fabiola et Guilia) Bar avec un excellent expresso à 10 m et la meilleure Gelato juste au coin de la rue

Me and my wife was suppose to celebrate my 40th birthday in Rome, first time in over 10 years together, just me and her. My wife had planned everything with small surprises in the hotel and other activities in Rome. I have always wanted to go to Rome, because of the fantastic history it has and architecture. Four days before our trip, my wife’s father dies tragically. This was of course a big chock for everyone, which made that we could finalize our trip, and had to unbook everything (flight, restaurants, hotels etc). This is of course a though period for our family. When we cancelled the room, the same second as we got the information (I did the unbooking) we got the answer that due to the policy, the hotel cant pay us back because we were a few hours late with our cancelation. We tried through our booking site (booking.com witch handled this superb by the way) and also tried to talk directly to the hotel manager, to really have sympathy and understand the situation that we impossible couldn’t know, witch they didn’t have, and still referred to the policy, even though we were talking a few hours in the cancellation window. We also tried to se if there was any way to get a voucher, because we will still make the trip but in another close period, if they could partially pay back maybe half, which they also refused. I also suggested to send a copy of the death certificate so they could know that this wasn’t fake, and still refused. After I talked to their receptionist, I have also called, emailed and sent whatt sup messengers and doesn’t event get any reply from them. I’m really disappointed in how the hotel handled this situation, that already was though for us, that they even wasn’t interested in finding a solution when we also mentioned that this trip is only getting delayed. I have travelled a lot in my life, and never been through this kind of behaviour which is why I want to write this, so you know before you book how they manage these things.