I booked to stay for 3 weeks as it is cheap enough for a long term stay. My partner came to visit for 3 days and so I informed the manager I would be staying with him but as I have paid for the room for 3 weeks I would be back and was only staying away for 3 days. An american lady who I had been sharing the room with had not booked for the night so I told her she may use my bed for the one night and let the staff know that I was ok with this and only this. When I came back at 10am today someone else was sleeping in my bed! This is not ok. I paid for the bed for 3 weeks therefore it should not be rented out to someone else during this time regardless of where I am. Absoloutley unacceptable, quite frankly I am annoyed to have to stay here for the next 2 weeks, if I could get my money back and go elsewhere I would. It proves they care more on how much they can get financially (even if it means double booking) than they do about customer satisfaction and integrity. I will not be recommending this place to anyone in future.
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