Guesthouse MySuiteTower Pantheon

I really would have loved to have given this 5 stars due to the location and the view etc. However the whole check in process was an absolute farce. I originally tried to write a detailed version of our check in experience unfortunately ran out of characters. Bottom line is they never contacted me after I had contacted them several times , as check in time arrived I was soaked and lucky to have a signal and battery charge after hours of chasing them up, the made it incredibly difficult. I had to stand outside the property taking pictures of passports in the rain ( this should have been done 24hrs or earlier) then had to wait on someone verifying it, then told it was a 4pm check in (after booking tours because they advertise 3pm in here and still do) I complained to whoever was in the WhatsApp chat, they everntually gave me access to the building but no further details of where the room was or how to gain access I went round in circles for 30mins just trying to find this info out , again soaked and annoyed . We got access to the wrong room then had to move. It was incredibly stressful (funny enough when I asked 24hrs prior to checkin they assured me I would have a “stress free” checkin even though I didn’t think we would have had issues at this point) the door entry was overly complicated and intermittent as I had a dropped signal (it’s a digital door opening system via your phone I’m pretty tech savvy too) also in here is advertised as a 11am check out your told be out by 10

Getting in was a bit difficult. As others have mentioned the instructions were not clear on how to get the keys from the box. There were also many steps to go up and an elevator that did not go the whole way leaving some effort to get in and out. The air conditioning was not sufficient for the hot weather we experienced while visiting Rome making sleeping uncomfortable. In addition there was a lot of street noise at night with trucks going by at all hours. The apartment was beautiful and clean looking, but walking on the floor produced black socks and black feet and it smelled as if the previous occupants had smoked in it despite it being a non smoking apartment.

Amazing stay! Would recommend big groups to stay here. Very comfortable, great location.

The service was excellent . Apartment was clean and well maintained . Good location . They helped us with keeping our luggage at check in and check out . However their office is 20 mins away .

This property is super cool! It’s in a historic building so make sure to read up about that! It’s super minimalist, there’s a Keurig, empty mini fridge, and a tv that you can connect your phone to wirelessly. Does the trick while keeping you very centred to everything. We walked to piazza navona, the pantheon, Trevi fountain, etc. it was really convenient. Our safe was useless because someone locked it before us BUT the building, room hallway and room are all secured with these electronic lock things. Sometimes pretty annoying to open but I never doubted the security. The bidet in our room was weird. It would kind of just spray across the bathroom and the water stream would wildly chance pressure and directions LOL we didn’t use it but that’s just for a heads up.

The check in process was very difficult and not very easy to follow. The lock system did not work and we had to call multiple times and also find the code for each door in order to open our room. The room itself is great and comfortable with great views, but the check in process is very difficult with various documents that is sent to you in order to check in.