went onto *********** to find a nice hotel near City Center in Rome but there aren't that many and mostly what you have are apartments for rent. I found Vino e Oli and read the reviews, most of them were good and I felt comfortable doing the apartment thing as opposed to the hotel route. One of the first problems we had was with transportation. We hired a van through Vino E Oli but when the day came, we were picked up in a sedan that didn't fit all of our luggage and the driver still charged us the minivan price. I spoke with the receptionist and she talked with the driver and they go back and forth with one another. Eventually, the driver explains that he didn't have a van available so he picked us up in the sedan. But why charge us the van price? Once we got to the room, it was as you see in the pictures and everything seemed to be in order. We were pleased with the room and the amenities they offer but word of caution, they DO NOT HAVE A DRYER ON SITE. It's actually a washer and dryer combo which doesn't dry the clothes so you have you lay them out to air dry. The next major problem started the first night when I took a shower and the shower drain wasn't working but I didn't realize it until the water started flooding the shower pan and I immediately got out. I let the water drain which took some time. I then continued my shower for a couple more minutes and then got out and noticed that the floor was completely covered with water. The next day my children took a shower and noticed that the shower was still flooding. I then contacted the owner by email and explained how the shower was flooding. That evening I needed to take another shower and this time I decided to take a quick shower and get out but when I got out the floor had flooded from the wall and from the shower pan which I didn't realize and I fell down hard and bruised my back and head.I was in a lot of pain and I told my children to not use the shower again. The next day I spoke with the receptionist personally because I still hadn't heard from the owner and explained that the shower and sink were flooding and she said that she would have one of the cleaning crew to fix. No one showed up at all to fix it that day. After much frustration I went downstairs to I speak with the receptionist again and showed her video of shower flooding and the wall leaking water. In a couple of hours that’s when the issue was fixed. It took 3 days for them to finally fix the shower drain. They never fixed the broken sink drain and the toilet seat was broken also as other people have commented, the air conditioner works intermittently. I had to turn it off, turn it back on and after about 30 minutes it started working again. I had to do this everyday. When I asked the owner about refunding some of the money he seemed taken aback. I explained to him how severe the issues were especially with me injuring myself and that I had to see a doctor when I returned to the United States; he finally agreed to
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