Billabong Lodge Motel

I’m in a wheelchair and we stayed in their “accessible” room. As a motel room, it was perfectly fine. Neat, clean, and perfectly adequate as a room to sleep and shower in. Checking in and out was good, and the staff member I spoke to on the phone to book was pleasant. However, IT IS NOT WHEELCHAIR ACCESSIBLE. For context, I have a 16” manual wheelchair. So, small. The ramp to the door is not to code, there is a lip from the ramp to get through the doorway. Inside the room there was hardly any space to manoeuvre my chair. I couldn’t even access the bathroom until my son moved the beds over. Then I had to go to the toilet. There is a small lip at the bathroom door which I found a little difficult to get up. The “accessible” bathroom is just a small wet room. There was no room for my wheelchair to sit beside the toilet. It was a multi-point turn to turn around to close the door, and then open it. The only positive thing I can say is they provided a shower stool, and the shower setup was adequate, although for some people the space would not be large enough. And don’t bother with the kitchen. You go in, do what you have to do, and then reverse out. Or reverse in. No space for turning. Also, if you need to sleep in a darkened room, at the end of the kitchen there is a bank of louvers which street lights stream in all night. We hung my thick dressing gown and some towels over the louvres to block the light. And in January 2025 when we stayed, there were heaps of road works going on. This is outside the motel’s control, yet if you were after somewhere peaceful, this is not the place for you. This might suit someone who has to use a walker, rollator, or cane. Just be aware of the poorly constructed ramp, and those two lips at the front door and the bathroom door. I’m so glad we were able to book somewhere else to stay for the rest of our trip that is actually wheelchair accessible.

Pulled up out the front after dark with a caravan. Pete gave me a place to park the van for the night off the street. The bed was the most comfortable motel bed I've ever slept in and the shower was great. Pete was so helpful and accommodating. Would recommend staying here.

The owner and staff were so helpful, friendly and honest and absolutely went above and beyond for our sporting team. The motel is so close to the basketball stadium which is awesome. They even put on bacon and egg rolls for breakfast on our first morning for $5 a head which was yummy and helpful. The rooms were good and anything they lacked was apparently going to be upgraded soon so that was positive. Two out of the three beds in our room had super comfortable mattresses also which you don't always find. We will return again for sure.