Évaluations de On the Point - Lake Rotorua

Réponse de l'établissement: Thank you so much for taking the time to share this wonderful review! We're delighted to hear that your stay exceeded expectations and that you enjoyed the stunning lake views from Room #4. It’s fantastic that our team helped make your experience special—from Mel finding the perfect movie for your Hobbiton adventure, to Nicky arranging food for the donkeys and sheep, and our office team lending a hand with your printing needs. We're thrilled to hear the breakfast earned a gold star, especially the poached eggs, and we’re glad the team was able to adjust the pillows for a more comfortable night’s sleep. Your feedback on the lamb will be passed along to our chef as we continuously refine our menu. It's heartwarming to know that our staff’s care and dedication added to your stay—creating that family feeling is what we aim for. We hope to welcome you back for a longer stay next time! Regards from Ann and the team at On The Point - Lake Rotorua

Réponse de l'établissement: Thank you so much for your wonderful review! We are absolutely delighted to hear that your stay at On The Point was such a memorable experience. It’s fantastic to know that you enjoyed the breathtaking views of Lake Rotorua, the comfort of your accommodation, and the little moments—like feeding our friendly sheep! Your kind words about our staff and dining mean the world to us, and we’re so pleased that your wife felt like she never wanted to leave. That’s exactly the feeling we hope to create for our guests! We would love to welcome you back again for another unforgettable stay. Until then, safe travels and warm wishes from all of us at On The Point!

Réponse de l'établissement: Thank you for sharing your experience with us! We’re delighted that you and your friends enjoyed your stay in our waterfront Lake Cottages and that you found them well-appointed, private, and offering stunning views. It’s also wonderful to hear that you had a superb dining experience at The Mains and enjoyed our breakfasts. We appreciate your honest feedback regarding your second night’s dinner. We strive for consistency in our dining experience, and we regret that this night did not meet your expectations. Your comments will be shared with our team as we continuously work to enhance our offerings. I was hoping that you might be able to advise me of the dates you stayed with us please? We would love to welcome you back in the future for another memorable stay!

Réponse de l'établissement: Thank you for taking the time to share your experience with us. We’re delighted that you and your wife enjoyed the stunning location, beautiful room, and warm hospitality from our team. It’s wonderful to hear that Sam made you feel welcome and that Mel’s ‘Old Fashioned’ and insights into Māori heritage added to your experience. We sincerely appreciate your feedback regarding the noise from the room above. While we do our best to provide a peaceful and comfortable stay for all our guests, we regret that this impacted your rest. Your suggestion for requesting an upstairs room is valuable, and we will also review ways to enhance sound insulation for added comfort. Thank you again for your recommendation—we truly appreciate it and hope to welcome you back in the future for another memorable stay.

Réponse de l'établissement: Thank you so much for your wonderful review! We're thrilled to hear you enjoyed every aspect of your stay with us, from the rooms and views to the food and service. Our team takes great pride in making our guests feel pampered and relaxed, so it means the world to know we succeeded. Rotorua truly is a special place, and we're delighted that our location provided the perfect balance of convenience and privacy for your visit. We hope to welcome you back to our little slice of heaven again soon!

Réponse de l'établissement: Thank you for visiting us and for sharing your lovely review! We’re so pleased to hear that you enjoyed the beautiful surroundings, serene views, and your lunch overlooking the lake. It’s wonderful to know that Adriana provided you with great service and that you had the opportunity to explore the property. We truly appreciate your kind words and recommendation. We’d love to welcome you back in the future—whether for another meal or a stay (hopefully next time you’re able to book in advance!).

Réponse de l'établissement: Thank you for sharing your experience at our lodge on TripAdvisor! We're delighted to hear that you enjoyed your stay in one of our private Lakeside Cottages, complete with breathtaking views and luxurious amenities. It's wonderful to know that you found our service to be fabulous and that you were able to relax and unwind in the hot tub on your deck. We're glad you appreciated the convenience of having a kitchen and washer/dryer in your cottage. We apologize for any inconvenience caused by the trout flies on the deck at night; these little insects do not bite and are a food source for our trout, but we do know they can be a pest to humans!. It's lovely to hear that you enjoyed watching the incredible sunrises from your deck and interacting with the farm animals on our fenced property. We're thrilled that you had an excellent dining experience at our on-site restaurant and that you found our breakfast offerings to be great with wonderful service and views. Your feedback about the menu is duly noted, and we'll take it into consideration for future improvements. Thank you once again for choosing to stay with us, and we hope to welcome you back for another memorable getaway in the future!

Réponse de l'établissement: Dear Danielle Thank you for taking the time to share your feedback regarding your recent stay at our property. We sincerely apologise for the disappointment you experienced during your visit. We sincerely regret that the accommodations provided did not meet your expectations, especially regarding the lake view lodge. We understand the importance of accurate representation, and we apologize for any discrepancy between the photos on our website and the room you were assigned. However, due to the nature of the lodge being a family home, each room, whilst they are consistent in the amenities they offer, are individually themed to provide uniqueness and not a cookie cutter approach of modern hotel builds. We sincerely apologize for any miscommunication or oversight regarding this enjoyable experience. Our animals are indeed a highlight for many of our guests, and we take pride in offering opportunities for interaction with them. We regret if you missed the communication about the availability of carrots for feeding the donkeys, sheep, and horses. Typically, information about this activity is provided during the property tour upon your arrival and reiterated during breakfast the following morning. We understand that the delivery of numerous details during your arrival may sometimes result in certain information being missed. We apologize for any disappointment it may have brought to your overall experience. We also appreciate your feedback about the condition of our property. As a private home with a rich history and unique family heritage, we understand that our decor and atmosphere may not appeal to everyone. However, we aim to provide a warm and welcoming environment for all our guests to enjoy. Upon reviewing our records, we couldn't locate details of your stay in February. We apologize for any oversight and would appreciate the opportunity to learn more about your experience so we can address your concerns directly. Your satisfaction is incredibly important to us, and we would welcome the chance to make things right. Please feel free to provide additional details or reach out to us directly so we can assist you further. Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Warm regards, Ann Gregor