Helen Hotel

非常不愉快的入住體驗,慎住!!!因為航班被取消的原因,臨時訂了這個酒店,到酒店剛check in完航 司電話告知後續有保護航班可以直接飛,如果不飛也無法改簽,所以第一時間和前台溝通退房的事情,房間幾乎沒動過,溝通時前台表示理解,讓我們通過平台提交退款,結果通過平台退款的時候被拒絕了,酒店信譽極差,經過多次溝通,攜程承擔了部分退款,酒店完全不承擔,造成了我們的部分損失設施:電梯形同虛設,不能直達房間的樓層,在半層,行李多的還真的是不方便,不過好在有服務生幫忙搬行李,長者或腿腳不便的不方便 環境層高較低,會有點壓抑,雖然在裏面呆了沒多少時間但感覺不太舒服,房間不大,佈局也比較奇

房間還行，服務差到不行 服務：很垃圾，有個服務員拽得很，我們退房忘記拿一袋東西，到前台問，想都沒想直接跟我們説沒有，還兇我們説怎麼每天都忘記東西，真的絕了！什麼鬼服務，從來還沒遇到過這種服務員，真當自己是老大，認準他，垃圾前台，脾氣不好就不要做前台

Staff speak English well and they were so helpful. Hotel is so clean, location is very central. Breakfast were quite nice. Thank you!

The Hotel is an old building renovated well to be a clean nice and new 4 star hotel . It is located in the heart of St. Petersburg and near all attractions. The staff are friendly and helpful. The reception is located on the second floor, and there are stairs at the entrance (about 12-14 steps)between the entrance and the reception . During daytime they have concierge service to help with the luggage. The hotel Elevator to the rooms was added to the building and fitted in a way it stops in between floors, so you must either climb or go down half a floor every time you go to your room. It is not that bad if you can climb the stairs . I think the hotel is not suitable for a wheelchair. The breakfast is good and starts from 7:30 am to 11:00 a.m . We enjoyed staying at this hotel.

Excellent stay. Staff extremely professional eg Geogi and Anastasia at Reception. The Doorman who helped us with our bags this morning - a big thank you. All staff were extremely good and organised - eg Breakfast Staff, cleaning staff and reception. A big thank you to all. Location was good.

It’s a very great stay at Helen hotel.