River Palace Hotel

very nice hotel and the service is really perfect good . Will stay again next time

I want to be as gracious as I can, but I think it’s fair to say that this is not a four star hotel. I don’t want to be arrogant, but as someone who has travelled 100 days a year on average for a decade all over the world and understanding STP is a popular international city with two taxes for tourism, the standards expected of four stars should be much higher - obviously. I have seen many many hotels across the world and I’m struggling to understand how this is rated a four star. Let’s get to it and for examples: the shower itself is not a standalone. It’s in the tub and that’s fine but if you’re going to invest in just having a shower in a tub as a hotel of four stars, you should have a good showerhead and this was the poorest showerhead I have had with the weakest water pressure in all of Russia over the last 40 days from coast to coast. Also, upon arrival off the train that arrived at 6 a.m. and with nothing opening up in St. Petersburg until 10 or 11 on average something, nine o’clock if going to the Peterhof, the reception has all the time in the world to educate us on things in the vicinity. They did not even offer to share with us that there are boat tours on the river a mere 150 meters away from the hotel. Strange. Rude. And well, the staff at the reception desk are not unkind or unhelpful but they are also not very trained or willing to assist or value that they are in the hospitality industry. Not a four star worthy effort. Being warmly greeted and informed of river cruise/tour boats outside of the hotel door, would be a good start. Please note that every place that claims to be a four-star and likely every room may having a balcony I suspect, but not every balcony is equal. Some have just enough room to smoke and stand. Others have enough space for a couple to sit on chairs. To further extend expectations for travellers, the price point of this hotel should not just have instant coffee in the room. Lastly, I understand that many people have raved about the breakfast here but it truly it is nothing exceptional whatsoever. You’ll get yo ur fill, surely, as it does offer a selection that one can choose from for this or that, but it is far from anything out of the ordinary, and I think these comments may just be a sell job by friends and family or farmed out and sold to hired agents, as that’s common these days. For example there was one single choice of bread, white bread, a four star hotel with a breakfast to rave about would have at least two choices of bread for toasting. Fruit choice was minimal. At least when i was eating. And at the end of the day, it’s got choices but is completely average in every way. Location is good. And it is certainly a popular hotel at least in the summer on the weekend as it was humming. But I don’t get it. Should be classified a three star all considered. Finally, the linen and pillows are very comfortable and wifi better than many in Russia. And remember to have a bath in a good size tub instead of shower for 20 minutes under low pressure. To summarize, it is not worth its price point or a four star rating. Hope this helps some travellers regarding expectations.

位置再在從芬蘭灣進入涅瓦河的入口處，算是老城的邊緣。 但景緻還是不錯的，離冬宮略有點遠，走路20分鐘吧。房間服務很好，前台也很好。就是餐廳工作人員態度不好。 早餐自不必説，但我們訂的還是包晚餐的，但三天體驗都不好，第一晚衹安排在邊上吃，不能靠窗卡座，不知道為什麼，第二三天，説有團隊接待，讓我們取酒吧區域吃我直接懟回去，這是準備讓我們端着盤子吃嗎（酒吧的茶几很矮）。後來和前台溝通，才改成room service。結果加的菜還收我10%的服務費。 衹能説餐廳兩個看起來像主管的男性工作人員拉低了我對酒店的評價。

Отель в целом очень хороший. Завтрак был вкусный и разнообразный. Номер чистый, кровать удобная. Вид из окна красивый. Окно большое, с широким подоконником. Смутил только запах при входе в номер, запах ковролина. Но мы приоткрыли окно и он быстро выветрился, в остальном отель понравился.

門口在修路，打的不方便。 整體上酒店設施齊全,比較新. 早餐豐盛比較好吃. 距離火車站近.阿拉伯人比較多.

1. 一開始給的2樓房間，非常吵，俄子的汽車改裝過，油門聲音轟隆隆，關上窗户也不行。攜程幫忙溝通多次，才給換到三樓。房間挺舊的，放國內估計不會去住。 2. 前面英語很差，基本上都是靠翻譯 ，溝通費勁。 3. 河景房可以看開橋，不需要半夜去河邊，算是優勢。 4. 早餐還可以 吃的不錯 但是最後一天早上人巨多，根本沒位置 5. 註冊費一開始要收我們兩人六千，不知道是英語差還是故意的，最後給了600盧布， 註冊信非要最後一天才給，我們要去維堡擔心邊境查，説什麼就是不提前給。服務很勉強吧，畢竟誰家house keeping 八九點敲門