Ensana Aquahouse

Hardware ist neu und modern. Software ist sehr primitiv (Personal) 5 Stern ist bulgarisch. Das Hotel passt nur zum Pauschalurlauber Personal sind träger und ungeschult. Das Essen ist Katastrophe.

Nice Hotel !!

Das Ensana Aquahouse ist 3 Jahre alt. Es hat viele Wasserpools mit unterschiedlichen Temperaturen im Haus und im Garten draußen. Die Cactus Beach am Strand Restaurant Das Frühstück ist fantastisch mit bulgarischen und internationalen Spezialitäten. Das Hotel scheint mir in erster Linie auf Familien mit Kindern ausgerichtet zu sein. Entsprechend geht es manchmal etwas chaotisch zu. Die Zimmer sind schön, modern eingericht mit großem TV. Wir hatten ein Zimmer mit Terrasse. Aber das Badezimmer erinnert an eine Studio Küche. Die Toilette hat keine Toilettendusche. Die Toilettentür und Duschtür sind aus Milchglas.

Шикарный отель! Чистое постельное белье. Ежедневная уборка номера. Вкусные завтраки с широким набором продуктов

We visited in October, so here is the summary : -1 restaurant and 1 bar only that are available, the rest were closed. There is also one small bar at the pool but the employees are often absent, several times they said no more juice available (however low quality, Ciao, cheapest one) - as seen in other comments as well, the spa area is not very clean (for example, they let guests to pass by the spa with the shoes from outside) - access to the beach is not cool at all, you need to go down by some stairs that don't look very well and not practical at all if you have a stroller or mobility problems - restaurant very small for the number of guests, during weekends especially you have to chase for a free table and this in October... Food is average, nothing impressive, cheap stuff usually. They don't refill when something is empty, they expect guests to complain several times to bring the respective thing. So the buffet is poor, absolutely not reflecting 5 stars. Beverages horrible taste, nothing bottled (not even water so you can give it to kids). Baby food with limited availability, you have to chase to get a small spoon to feed the baby. - i don't specially recommend the hotel for kids : room has furniture with metal sides that are quite dangerous, one pool available for kids, one playground outside but very basic and a kids room again very basic in terms of amenities and toys. In some of the evenings, they do a mini disco for 30 minutes at 20:00, Svetli from animation team is very nice :) - animation in the lobby bar not done every day as advertised, no schedule displayed to know who will sing and at what time more specifically - reception is not very helpful, they don't explain anything at check-in, i had to request specifically to get a printed paper with the hours for meals. - at the Thermal house, there is a separate building with separate services, you need to bring your towels there if you don't want to pay to get towels from there and have exchange clothes etc., not very practical - we had our room near the conference room that they rent for events, so there were parties with loud music until late at night... - comfortable beds, large room, we had an executive superior with separate bathroom so no sink in the room (as i saw in other comments). However there is a glass between bathroom and bedroom so if you go to the bathroom there will be light in the room - this is more important for the ones traveling with kids :) - we had ultra all inclusive but not sure what it means for them as if you request a coffee at the bar, they say you have to pay for it, the only included one is the at the machine. If you want normal cocktails like Aperol or Mojito, again you have to pay for them as they only have few local Bulgarian alcool included... So for me this is not ultra all inclusive. An average experience but not a hotel to recommend, we will not return as there are plenty of other hotels in Bulgaria with better services, entertainment, food, et