Redhill Reigate

Beware of the mould in the bathrooms. when you enter your room do yourself a favour and check the bathrooms before you get comfortable, in case of mould. The hotel is old, dated and feels dirty. It is in dire need of a renovation, the car park is reminiscent of the sate of our roads in general and the staff that we dealt with dont seem to really have much about them,

Kathy was amazing! Fantastic and attentive service. Nice to see a member of staff really take pride in their work. Really happy with the pub and particularly Kathy working here. Talked us into more than we would have otherwise spent! Brilliant place to go.

1.A warm welcome kit with essential toiletries or just a simple toothbrush and paste would be appreciated. (Atleast pre inform the customers while booking, to bring their own is a must) 2. There is no way to reach out for any help unless to walk all way down( through the squeaky floor) to reception, no phones available in the room. And most of the rooms are far away. 3.And the WiFi is ultra-slow that even my mobile network with poor reception was working better. Took more than 5 minutes, even to load a web page, that too on non peak, early morning 5am.Not any videos or images, just a simple web page! I think the free WiFi speed kept deliberately slow to make us purchase their ultra speed WiFi. Overall, Not worth the price for this poor service. Without these basic amenities. The airbnbs are performing better with all the above available and even takes extra-step in hospitality with some welcome snacks and beverages for free.

Huge car park and site is conveniently location for short bus ride to train station at Gatwick. Day trips into London were easily manageable with public transport. The bar/restaurant had good range of food and staff were chatty and helpful. Price was reasonable.

I have given this hotel 2 stars for the reasons below. I prefer an access room with a walk in shower or at the very least adequate grab handles for a shower over a bath. I also need twin beds. As this room facility was not advertised at this hotel on the Premier Inn website, I phoned the Premier Inn call centre and 'Jerome' took my details and said he would instruct the Premier Inn accordingly. On arrival at the hotel, the one reception desk staff had received the message from Jerome but told me fairly bluntly that they do not have an access room with twin beds. No apology was offered. I had to accept a regular twin room and was told there were a few steps to access the room. In fact, there were two sets of 3-steps to access the room with a bannister one one side only. The bath had in built grab handles but nothing else to hold onto apart from the pipe to the shower head. Getting out of the bath was tricky. Disabled parking right outside but no EV charging. Easy access to the reception desk - automatic door. Second door to the rooms needs key car access. Next door Beefeater restaurant had easy access but I did not investigate the toilet facilities.