Hôtels Residence Inn à Salt Lake City

What started as a 'meh' experience ended up as a headache/stressful fight to get my money back for a hotel error in booking! This hotel is in a terrible location. Downtown is as close to the airport as this property. Save yourself from a terrible location with grumpy front desk staff. Location: I didn't realize there was NOTHING hear this property. The closest subway that was open/Wendy's was 10 minutes away. Better off staying downtown than near nothing. Check in: miserable front desk staff. Rose didn't smile at all when taking my info. I felt a bit bad for her, honestly. Room #1 (Room 127): - clean - tv worked - nothing else favorable to say. people were outside the ground level room picking through the trash at night. there were a bunch of tarps flapping in the wind all night long. zero sleep the first night of my stay! Room Change: - requested room change due to terrible experience first night - Nicole (front desk) granted move - Picked up key from Rose that night without a smile or any other exchange of words, really. Room #2 (Room 117): - better location, still ground floor but other side of hotel from dumpster. I felt safer and much less noise from wind/at night. - clean - neither channel changer worked with the bedroom tv. good thing i have netflix on my phone! :/ Check out: I don't typically check out, my profile is set for automated folio. - did not receive automated folio from this hotel - DEFINITELY CHECK OUT IF YOU STAY HERE - THEY WILL CALL YOU A LIAR AND QUESTION WHETHER YOU LEFT! Overall, meh experience. Now for the fun part. Two days after my checkout, I started my trip expense report and realized I didn't have a folio. I quickly checked Marriott.com and saw that I was charged an additional night. NO idea why! Subsequent interactions: - MULTIPLE calls with the hotel. Nicole refuses to escalate my calls to her manager, though I've requested. - Nicole admitted she made a mistake in extending my stay, she thought she heard this request. Suggested a process improvement of having people sign if they extend stays - this is fairly normal, no? - Hotel has asked for my personal travel arrangements to confirm that I left the property. A) not sure how this is relevant B) essentially calling me a liar in that I they need proof I left the property. - Spoke with corporate 3x. Finally escalated. Was told to wait for property to call me back. WHAT A HEADACHE. I've expended way too much time and energy trying to get my $300 back for a just ok at best stay. I feel bad for the front desk staff - they appeared unhappy at best and that has played out in my subsequent dialogue and emails with Nicole. As a frequent traveler, I've been questioning my commitment to Marriott Bonvoy since this ensued.

La chambre est grande, 2 chambres, 1 salle de bains, avec un ensemble complet d'équipements de cuisine et des installations très nouvelles. Le petit déjeuner est particulièrement riche. L'unique amélioration nécessaire est le système de climatisation, le son est trop grand.