Photos de Arte Hotel Salzburg

Réponse de l'établissement: Dear Guest,Thank you for your feedback! We’re glad to hear that you enjoyed the modern and comfortable room and that you found our location convenient for accessing the train station and local transport.We’re sorry to learn that the reception staff did not meet your expectations for friendliness. We will address this with our team to ensure a warmer welcome for all our guests.Thank you for your recommendation, and we hope to have the pleasure of welcoming you back soon!Best regards,Eva ErdeiFront Office Manager

Réponse de l'établissement: Thank you for your wonderful review! We're glad to hear that you enjoyed our convenient location near the train station, with easy access to both the old town and the castle. It's also great to know you appreciated our breakfast with a variety of choices and the beautiful mountain view. We're happy that you found your room clean and modern as well.We hope to welcome you back to arte Hotel Salzburg soon!Best regards,Eva ErdeiFront Office Manager

Réponse de l'établissement: Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and that you appreciated the view of Hohensalzburg Fortress from your room. Our proximity to Salzburg Hauptbahnhof indeed offers convenient access to the city's attractions, making it easier for our guests to explore all that Salzburg has to offer. ​We look forward to welcoming you back on your next visit to Salzburg.Best regards, Eva Erdei Front Office Manager

Réponse de l'établissement: Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed the amazing view, our great location, and that your stay with us was such a positive experience.We hope to welcome you back again soon!Best regards,Eva ErdeiFront Office Manager

Réponse de l'établissement: Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our modern facilities, great location, and friendly staff. We’re also glad you liked the bar with its amazing view.We appreciate your feedback regarding breakfast options and will take it into account as we continue to improve our offerings. We hope to welcome you again for another great stay! Kind regards, Eva Erdei - Front Office Manager

Réponse de l'établissement: Thank you for your great feedback! We're thrilled to hear that you enjoyed the stunning snow mountain view from your High Floor Extended Studio. It's always a pleasure to know our guests had a memorable stay.We look forward to welcoming you back to arte Hotel Salzburg!Best regards,Eva ErdeiFront Office Manager

Réponse de l'établissement: Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you encountered with both the room condition and breakfast, as well as the behavior of our staff. This is not the standard we strive for, and we will take your comments seriously to ensure improvements are made in these areas.We would greatly appreciate the opportunity to discuss your concerns further and hope to regain your trust in the future.

Réponse de l'établissement: Thank you for your detailed feedback. We're glad you found our location convenient—only a 5-minute walk from the central train and bus stations, which is ideal for trips to Konigssee and Hallstatt, though the main attractions in Salzburg are about a 15-minute walk away.We understand your concerns regarding the open shower design with the see-through glass divider. Please note that this is part of our unique arte concept, and detailed pictures are available before booking so that you know exactly what to expect. For your convenience, free drinking water is available in the minibar, and tap water in Austria is perfectly drinkable.We also appreciate your comments regarding the reception and nearby amenities. Your feedback helps us improve, and we hope to welcome you back soon.Kind regards,Eva ErdeiFront Office Manager

Réponse de l'établissement: Thank you for sharing your experience! We're delighted you enjoyed our rooftop breakfast and convenient location near the station. Our room design, including the open bathroom concept, is part of our unique artistic approach as a business hotel. We appreciate your feedback and hope to welcome you again soon!Best regards,Eva ErdeiFront Office Manager