Hotel Emma at Pearl on the Riverwalk

We came to San Antonio for the Mens NCAA Tournament. Although we travel often globally, we had not been to San Antonio. We found the highly rated Hotel Emma upon our planning search . . . And OH MY . . . YOU MUST GO! This hotel's character, customer service and overall experience ranks near the top of any hotel we've stayed at. Decor throughout the hotel, the smells, the staff, the comfort, the dining options, the CUSTOMER SERVICE - and all located in the very fun and engaging Pearl District of San Antonio! Do yourself a favor - put it on your list. The hotel alone is a reason to visit San Antonio! Don't miss this one!!!!

I sent this email to Hotel on March 29 and never got a response. I am writing about a recent stay at the Hotel Emma. I checked in on March 27th and checked out today, march 29th. This stay was supposed to be stress free break after a difficult work week. My stay was less than relaxing. I started out in room 307 and woke in the night with a terrible headache and my right eye tearing. The room smelled of smoke that was coming in through the vents or window. I called downstairs to ask about the smell and they sent someone with an air purifier. This led me to believe this must happen frequently. I ended up having to pack up my stuff and wait for another room on the other side of the hotel away from the outside fireplace and vents that were just outside my window. Later that afternoon I was given room 610 where I was able to take something for my head and relax a little. Shortly thereafter, the toilet in the bathroom started running non-stop. They sent up engineering and it was fixed. I did notice that the halls of the hotel also smell of smoke which leads me to believe there is a problem with the hotel's ventilation. The below picture shows the vents immediately outside the room. Given the cost of the room at the hotel, I expected a significantly better experience. For the cost of one night at the Hotel Emma, I could stay at The Plaza in Manhattan and had service and comfort that far exceeds the Hotel Emma. I think it is important for guests to know what to expect at the hotel especially given the cost and the smokey smell was not disclosed. Had I known, I would have stayed elsewhere for much less and a better experience.It was a very disappointing stay aside from the very kind people that work at the hotel.

If you're looking for a hotel that treats you like family, this is the place to stay. The hotel is beautiful, the restaurants are delicious, the staff is utterly amazing, and the gift shop has the neatest items.

Very cool spot close to Downtown SA. The lobby bar is very eclectic and service was great. The restaurant on site is Michelin rated and with good reason.

Best shower pressure I have ever had in a shower. Staff was also great. Pool closed early which was a little bit of a downer but other than that everything was amazing.

Everything was amazing at this hotel. Customer service was impeccable, quality of food, drinks, room amenities were superb. I would highly recommend a visit!