Aman Rosa Alpina

Io e mio marito avremmo voluto festeggiare il Nostro anniversario nel loro ristorante. Attenzione ho usato il condizionale , ora spiego perché . Giovedì 4 settembre ore 20:45 andiamo a prenotare il tavolo per domenica 7 settembre per le ore 20:15/20:30 e ci viene confermato da una donna. Domenica 7 ci presentiamo davanti al ristorante all’ora concordata e , indovinate ?? Porte chiuse , la telecamera ci riprende , cerco di bussare ai camerieri che passano ma nessuno ci degna di uno sguardo. Allora decidiamo di andare altrove ( trovando fortunatamente un tavolo). Alle 21:10 ( non prima ) ci arriva la chiamata da parte di questo ristorante dicendo : ci scusiamo ma il ristorante non prende esterni all’hotel . Che mi sta pure bene . Ma perché non dirlo subito al momento della prenotazione ? Almeno chiamate la mattina così avremmo avuto il tempo di cercare con calma altrove !!! Albergo a 5 stelle e ristorante top ma la professionalità non sapete cosa sia! Gestisco un albergo 4 stelle e meno male che i miei collaboratori non sono come voi! Se dovessi tornare a San Cassiano so la struttura che eviterò!!

We had dinner at The Grill and the food was excellent. Shame for the service which is definitely not on a 5 star standard: the restaurant manager kept shouting at his staff infront of customers, our table was not cleaned, you could hear tons of noise from the kitchen, nobody asked if we wanted coffee or anything else with our dessert and ice cream was substituted with another flavor without checking whether this was okay with us. Shame that the non existent service ruins a great culinary experience.

non giustificabili i prezzi così alti, il servizio al bar dozzinale, le camere gradevoli ma non eccezionali. Non c'è calore, accoglienza vera , spiace perché ricordo quando passavo con i precedenti gestori, i genitori dell'attuale proprietario, e la situazione era davvero diversa

I cant write enough to explain how fantastic this hotel is. The staff think of everything ahead of you needing it, they are ALL so professional, willing and just fabulous. I don't think I've had service like that. Nothing was too much, I damaged my leg skiing and they went beyond to help me every day. What a hotel, the restaurants are second to none. We loved relaxing in every area of the hotel, the pianist most evenings was a delight. The wealth of detail in every area incredible...just beautiful. We treated ourselves to the Chefs table in the St Hubertus which as described above was beyond expectation, the flavours, the unusual sustainable, local dishes made our mouths water. Superb. We will definitely be coming back to enjoy this ultimate experience again. Thank you so much to all

new fantastic Aman in Italy. We had a suite overlooking the mountains with a fireplace and a sauna . The food is excellent , but the service needs some improvement to be at the Aman standard

We returned to Rosa Alpina because the first visit was so enjoyable. Once again, the service was excellent, the suites were very comfortable, and the St Hubertus restaurant was a culinary spectacle. They provide little cakes and biscuits in the room as well as good branded quality water bottles and rucksacks. The spa is also good. The concierge service will handle all the skiing requirements from equipment hire to booking lessons. The only small criticisms I have are: - they need another transport van during the seasons as we were left waiting for too long, and - the beds have two separate duvets and we prefer one large duvet.