Hôtels Reddoorz à San Fernando

C'était la deuxième fois que je suis là. Je suis assez heureuse de tout. Et je reviendrai.

We had a pleasant stay at this hotel. The only problem that we had at first was when we were about to check-in, they placed us in a twin-bed room whereas I booked a double-bed room. The receptionist that time insisted that a double-bed room is just the same with a twin-bed room. I showed him the type of bed and room that we booked but later on, they replaced it to a double-bed room. He explained that originally, they really give twin-bed rooms for online bookings but luckily, there was an available double-bed room that time and it is Trip.com who controls the posts on their website being the third-party. But it should be the responsibility of both hotel and Trip app to make sure that the details and listings posted are all correct for transparency and for the sake of us travellers. PS: When we got inside our room, we also noticed a used soap and opened shampoo container inside the bathroom. Maybe the housekeeping staffs didn't fully-check the room after restocking the toiletries. I also found 1 dead small cockroach under the cabinet. But over-all, we still enjoyed our stay. Thank you po! 🤍