InterContinental Hotels Costa Rica at Multiplaza Mall

We usually love InterContinentals and were excited to stay in the San Jose property. Unfortunately it is not up to the standards set by the brand. Our beds had holes in the sheets and the sheets were also stained. Something in the bed also gave my son an allergic reaction (and he hasn’t had one of those before in his 10 years). The pools were fine if worn down a bit. We wouldn’t stay there again.

Stayed here twice, pre and post tour. Hotel is a large business/tourist hotel across the road from a mall. There is a hotel courtesy car to drop you off at the mall but it is a short 10 minutes walk and not needed unless you have mobility issues. The room was comfortable and clean though missing a hair dryer which is a “disaster” for ladies after washing one’s hair and no dryer to be seen. Took about 90 minutes for one to be delivered to the room by which time I had flat, air dry hair. No big deal in the scheme of things. On our return visit the AC was really loud all through the night but maintenance did fix it the next morning. Much appreciated. We enjoyed the Italian restaurant at the hotel - tasty pasta. The pool area looked very nice but we didn’t have any time to enjoy it. The bar area is really just the hotel lobby and lacks any ambience. Overall, a decent hotel for a night or two.

Not a very nice and friendly people in this IHG. No bellboys to help with the bags. LESTER/ANDERA are rude people for being working at the front desk. It feels like not InterCon this hotel is more like Holiday Inn Express vibes experience, not a family friendly, very small room/single beds quite smelly room. Breakfast is ok but quite dirty all over the restaurant. Club lounge not quite as any other club lounge. Very noisy lobby during the night, fire alarms go on during the night, doors banging every time people go in/out from their rooms. Overall not a very pleasant experience in this InterCon.

Visited this hotel for a conference, and had a great stay. The room was large, nicely decorated, and with many amenities. The staff was also great, and was there to answer any questions or give any tips about activities outside the hotel. The location was perfect, just right across multiplaza with many restaurant options and entertainment. The only downside was the breakfast buffet, although it was great, I found it a bit overpriced. The nightly entertainment was also a plus, with live music until late evening. Overall this is a great, high-end hotel that will offer you an amazing stay.

Very nice place to stay(Airbnb). We got a two bedroom place on the 6th floor. Very modern look to the place we stayed. A small kitchen, two bedrooms and a small bathroom. The only down side was no air conditioning to cool it down. The sun shines right on this place and made it hard to get the temperature down at night. Other than that, this is a very nice place. We were here the night of their charity soccer match at the stadium! You could feel and hear the excitement from here. We had a wonderful vantage point of the fireworks!

I'll make this short and sweet since I only stayed the first and last night of my Costa Rica trip. I was actually quite impressed with the service, amenities, and even the food. The decor and the hotel itself did seem a bit dated, but it was clean, comfortable, and deserving of this solid review.

Good enough establishment. Looks like it's had it's hey day though and may be on decline. Rooms and linens were clean. Bath provisions amazing quality!! Food at restaurant decent (only tried the market restaurant). So why 3 stars you ask? Would like to give 3.5 stars but no option. Why deduct stars? For a hotel of this caliber, gym was atrocious. They simply converted two separate meeting rooms to makeshift gyms. Equipment also afterthought. I know, how vain of me, but you can tell a lot about a place by how much attention they pay to detail. Maybe they were renovating the actual gym but no one suggested that. Staff courteous but not necessarily warm. Would I stay again, solo yes. Gets join don't for quick business trip and location great. Would not stay with family.

Stayed for two nights on a Tauck tour. It's a fine "city" hotel, though doesn't much feel like it's in the city. It's attached to the largest mall in Costa Rica, which is very nice -- lots of local and international stores. There's a Starbucks there as well as a local coffee shop. There's also a supermarket which was convenient and nice. It was a great launching pad for our tour of Costa Rica. The rooms were fine, comfortable, clean. The pool area is nice for the one day + we were there. Oddly there was a great sushi restaurant in the hotel. The food was really very good. We also ate at the steak and lobster restaurant which was also very good.