Romazzino, A Belmond Hotel, Costa Smeralda

Depuis que nous connaissons et aimons presque tous les "hôtels Belmond" d'Italie, le Romazzino sur la Costa Smeralda était notre prochaine destination lorsque nous avons entendu parler du rachat par Belmond. Le point culminant absolu du complexe est certainement son emplacement fantastique, directement sur une magnifique plage de sable de Porto Cervo, avec un complexe hôtelier blanc au charme rétro des années 1960. L'ambiance de l'ensemble du complexe, avec ses jardins bien entretenus et ses piscines, était vraiment géniale pour nous et unique dans sa forme... De notre point de vue, lorsque Belmond l'a rouvert, nous pensions que les chambres seraient rénovées et mises au goût du jour. . Malheureusement, ce n'était pas le cas... Le restaurant du petit-déjeuner, situé plus haut, offrait chaque matin une vue fantastique sur la magnifique baie et la nourriture n'était pas répréhensible non plus ; nous ne pouvions pas imaginer une meilleure façon de commencer la journée. Ce n'est pas le cas du dîner, qui nous semble déraisonnable compte tenu des prix élevés. Le nombre d'employés assidus était exceptionnellement élevé, même pour un hôtel de luxe, mais parfois un peu débordé. Dans l'ensemble, le rapport qualité-prix n'était pas correct ; Mais nous supposons que Belmond remédiera rapidement à la situation...

We were deciding between the Romazzino and even pricier Hotel Cala di Volpe. After speaking with the hotel directly (we have stayed at Belmond properties prior and they were very accommodating to us as return guests) and knowing that Belmond had overtaken operations we decided to stay at Romazzino (Premium room with sea view). You will not be disappointed with the service at this hotel. The server to guest ratio at the hotel's restaurants feels like it's 2 servers for every single guest. Our room was no renovated but not super dated. We had a nice balcony, large comfortable king bed (enough pillows to open a pillow store), TV, multiple closets, large separate bathroom which is where I will recommend a renovation to include a separate shower vs. a tub with a large rain shower head and single glass pane which afforded no real space to shower in and the water spraying out everywhere. Water temperature was perfect and plenty of pressure. We opted for the half board which allowed us to eat at the beachside grill restaurant for lunch, and the upstairs restaurant hotel side for breakfast and dinner. I thought half board was good since some days we would get out early for activities and be back for dinner while others we would be present for lunch and out for dinner. My wife and I enjoyed all the grilled snapper and freshly made pizzas. Breakfast on half board you chose from freshly made options and could enjoy the buffet as well. The service on the beach was excellent, servers come by during the day with small snacks to cool you off, you just have to flag down a waiter to ask for drinks/snacks. They literally came over and raked the beach in front of us as well (we didn't ask, they were just cleaning during downtime). On resort water activities are booked through the concierge for yacht charters and the on-site crew at the dock for watersports. I booked a yacht charter through the concierge and they were extremely helpful and I had received a negotiated rate at one vendor better than I could find myself. We didn't really use the pools since we came here for the coast, but they looked nice, were not freezing, and usually had only a couple of people by them. We also didn't enter the kids club as we went just as a couple without a young child. We also didn't use the gym which looked brand new since we went on a bunch of hikes around the area (highly recommend you hike to the beaches nearby). Separately from this specific hotel, I will say that Sardinia in the summer is very expensive at the restaurants, taxis (from the hotel to dinner expect 50-70 euros each way depending where you go, they take a credit card and are all large air conditioned Mercedes vans), shop purchases (high end retail). Mixed cocktails at Romazzino expect 40 euros each (it would be nice if this were a more reasonable 25 per drink), Cala di Volpe were actually cheaper at about 30 euros each (still expensive), beer and wine is a normal charge. The staff and

We had an amazing stay at this magical and authentic luxury Sardinian property. The accommodations, staff and service are unbeatable. The grounds, landscaping, beach, and views are absolutely unbeatable in Sardinia. This place is a 10!

Came to the hotel for a drink and to see if it would be worth staying in after having the most incredible wedding a few days prior at Belmond Splendido. As I entered the pool bar and asked for a coke the waiter (possibly manager) responded ‘are you a guest?’, ‘no’, ‘are you aware coca colas here are €10?’ Not only is this place totally overpriced (which the waiter seems to agree with) but it is totally run down and more reflective of a 3 star hotel. I think Belmond must be spelled wrong at the entrance as this is nowhere near the standard of other belmond hotels and surely is just damaging their otherwise incredible brand. The worst part is the insinuation from the waiter that we could not afford a €10 coke. Very unprofessional, ill-mannered and totally rude. Not a fair reflection of wider Belmond service we have experienced at their other hotels. Left feeling so pleased we hadn’t spent several thousand a night on this hotel that appeared to be max €300-€500 per night.

The view and beautiful ocean can only do so much. I had multiple issues with my food allergy here with the front desk even joking as I sat down that their welcome drink had nuts as I drank it. This put me on edge the whole trip. Because of this my wife and I got room service one night, in the middle of our meal in our robes a man walked into our room without knocking to drop of some local crackers. Just walked right in. While the bar , pool and beach staff were great I was highly disappointed with the front of house staff. Also I have stayed at hotels around the world and I’m sorry but 15 euro Coca Cola is criminal.