VIU Boutique Cabins

My stay in El Salvador start off HORRIBLE. First and foremost, I want to acknowledge that the property itself is beautiful, and the views were truly stunning. However, the overall experience was deeply disappointing and not in line with the expectations set by the listing on *******. Upon arrival, we were assigned to a cabin that was not the one we paid for. We had booked a superior cabin, but were instead given a cheaper, less equipped one. We brought this to the attention of a staff member named Jorge, who was kind and professional throughout. Unfortunately, he had to escalate the issue to an “administrative team” who then claimed that ******* had sent the reservation list late effectively shifting the blame rather than taking accountability. After much back and forth, we were eventually moved to the correct cabin. However, this cabin appeared to be under construction or at least not properly maintained. Major issues included: A flooding shower Non-functioning electrical outlets on the lower level Poor or non-existent Wi-Fi and air conditioning (which we understand may be affected by the remote location, but should still be clearly disclosed). While we understand that not everything can be perfect, the combination of being placed in the wrong accommodation, being given inaccurate excuses, and the maintenance issues we faced made the experience feel like a nightmare especially considering we paid for a higher-tier experience.

Property and the morning view was beautiful. Getting to the location was a little confusing but over all great hotel.

Smells bad, the shower was flooded. There was no umbrella in the pool and it was dirty. The view was the only thing I enjoyed about this place. I won't return to this location.