Pensión Gurtxu

I’m really sorry to have to write a bad review because the Manager Rony was so kind to us but I have to be honest. We accidentally booked into this Pension for 2 nights in what was described as a ‘luxury room’ and we left after only 1 night because the accommodation was so bad. The ‘pension’ hostel is in fact just a small apartment divided into 3 multiple occupancy bedrooms with three beds in each (I believe) with a single shower 🚿 for the whole Pension, that does’t actually work properly (the head is furred up) and has crap water pressure, a single WC in the bathroom as well as mould on the bathroom ceiling. With up to 9 people in the Pension needing the toilet or shower together at peak times the wait can be uncomfortable and I’m not a fan of ‘hot seating’ toilets after others especially when the other ‘guests’ are grungy and don’t clean the toilet after crapping in it. The beds are like camp beds with soft uncomfortable foam ‘mattresses’ and the room desperately needs redecorating, with suspicious stains and marks all over the walls which, I was surprised to see at the start of the season, when a 20 Euro can of white paint and a few hours work could easily remedy this. It shows a lack or care and a lack of maintenance that turns me off the idea of Pensions like these which are clearly run as ‘cash cows’ rather than for the true comfort of their guests. If you don’t mind ‘grungy living’ then you will be happy here I’m sure, but if you have any standards at all above the most basic you won’t be happy at all, especially as you will be parting with still large sums of money that are ‘non refundable’ if you are disappointed like us. Naturally I’ll be taking that up with *********** when I get home and asking for a 50 % refund. My advice would be - do yourself a favour and stay out of the old town in one of the cheaper hotels as it’s cleaner and less noisy albeit a little more expensive than the ‘pension’ rooms that clutter the old town.

Des del primer momento, Rony se ha mostrado atento y muy servicial. La Pensión Gurtxu está en pleno casco antiguo. Lo mejor es que se encuentra en una calle con pocos bares, donde no hay aglomeraciones por las noches. Hemos dormido sin ruido, además los cierres de las ventanas son nuevos y con doble cristal. La pensión se trata de un segundo piso con ascensor. Esta super limpia, reformada, ordenada y en cada habitación hay agua, cafetera, tazas, 2 toallas por persona, nórdico, televisión, espejo... Las camas son cómodas. En total hay 3 habitaciones, cada habitación con su llave. El baño es compartido, pero no hemos tenido problemas de espera para usarlo. Esta muy limpio y reformado. Puedes encontrar mapas y además Rony te manda un WhatsApp con recomendaciones gastronómicas muy acertadas. Gurtxu es espacio muy cogedor dónde voy a quedarme cuando vuelva a San Sebastián. Gracias por todo!