Safran Thermal Resort Sandikli

In my experience as an international traveller, I have never had a worse experience at a hotel at this price point. My husband and I wanted to try this hotel because it proposed thermal baths and various treatments. We booked a “villa” with a small thermal pool, costing us 4000 TL (approx. £180) per night. However, we ended up with an apartment with a dirty floor, two complementary bottles of water, a broken shower, and a thermal pool with dubious water at a tepid temperature. This was shocking, since for about 500 TL one can get a similar appartement with an integrated hammam. We decided to check out immediately and ask for our money back. We explained the situation very clearly, but the hotel management were utterly intransigent. They offered us a downgraded room (worth about 1000 TL per night) and a single “complementary” massage (only 30 minutes, I had to negotiate to get a full hour) or a family spa voucher. This was totally unacceptable, as none of this equaled the amount we had already paid. After much hesitation and negotiation, we ended up staying at the hotel, since we weren’t getting our money back. The room we got was a major downgrade and everything in it was dated and lacklustre. The massage itself was amateurish and not worth the money we had already paid. All in all, our stay at the Safran Hotel was pretty terrible. I was really shocked at the poor hospitality, intransigeance, and general unwillingness to recognize the hotel’s shortcomings by management. In Turkey, 4000 TL is a significant amount of money and I really feel sad for the Turkish people who save up to stay at this hotel because it really is unreasonably priced for what it offers. I emphatically urge everyone to avoid this hotel. The thermal houses down the street, public baths, and the Park hotel across the street are all much more reasonably priced and offer more in terms of services and amenities.

Safran termal resort hotel ***** adlı otelde 3 gece 4 gün konakladik Fakat değil 5 yıldız 1 yildiz dahi hak etmiyor otel değil çiftlik resmen, tüm personeller Ali bey hariç kendi havasında lobby bar gidiyorsun çay rica ediyorsun sert bir sekilde deske bırakıyorlar duble cay rica ediyorsun dem yetmez dediler nezaket deseniz hiç yok keza içecek boşlarını toplarken de öyleler.. tanışmış olduğum sevimli orta yaşlı teyzeler otelden çıkisimiza 1 gün kala yemeklerin midelerine dokunduğunu kendilerini iyi hissetmediklerini kendi aralarında konuşurken restoranta bulunan personel müdürü Ayfer hanım konuya sert,kabaca ve üslupsuz bir sekilde dahil olup nasıl memnun değilsin o yüzden mi bu yemeklerin hepsi bitiyor beğenmiyrorsanız çıkın gidin diyerek teyzeleri üzmüş haliyle bende çok üzüldüm tatile mı? Rezillik çekmeye mı geldik belli değil.. çok fazla eksik var Resepsiyon arayıp odama acil banyo havlusu rica ettim 30 dk geçti havlu gelmeidi tekrar aradım gerek kalmadı su ustumde kurudu dedim telefon suratima kapatıldı Işletme kötü personeller suratsız kaba hijyen yok yemekler lezzetli değil ve çoğunlukla soğuk servis ediliyor anlayacağınız paramız ile rezil olduk degil ücret ile bedavaya konaklanmaz bu otelde tamamen hayal kırıklığı Kesinlike tavsiye etmiyorum, birdaha asla SAFRAN RESORT OTEL ×××××