Courtyard by Marriott Liuzhou Sanjiang

中規中矩的酒店，一樓的庭院房，進入房間總感覺有點黴味，不是很乾爽（空調一直開着）。酒店的亮點是早餐和下午茶，出品不錯，有星級酒店的水準。

前台小姐姐服務很好，酒店環境不錯很安靜，但是酒店公區衞生太可怕了，吃早餐的時候一直有蒼蠅在桌子旁邊飛，一不留神就爬到餐盤上，讓人完全沒有胃口，户外泳池邊的草地有蠓蟲，看小朋友玩水一會兒就被咬了幾個包，好多天不消

Overall good hotel! It misses a few “western amenities “ but, it’s a country side area in China so, foreigners should know that some things are not going to be available….

To whom it may concerns, I’m writing this letter to deliver the disappointment and regret of my stay in Courtyard Marriott Sanjiang Liuzhou during 2-3Sep2023. The whole stay was just fine and the light rain in the next day morning was a bonus for my journey being in the beautiful countryside away from the city. The room service was good and people were very nice with greetings along, and the check-out was quick and smooth (handled by the receptionist ************). Although it was a rainy day and Marriott is always considerate to prepare umbrella (in the room) in case of needs, which is also allowed to take (I was given 1 or 2 umbrellas during my stay in Marriott Guangzhou) as far as I’m concerned, ****** came to me during my waiting for taxi and told that the umbrella in my room was missing left me confused and embarrassed when outside raining and my taxi was yet to arrive. I requested ****** regarding the umbrella issue and showed my confusion with my previous experience in Marriott, it seemed that 2 years time since the opening of this hotel WAS NOT sufficient to train up hotel staffs when handling customer inquiry and my disappointment is on the ground of below:- 1. ****** was not able to explain why the umbrella was not allowed to take even it was raining outside and customer was about to leave, as well as the customer had explained the previous experience with Marriott in Guangzhou. Besides, ***** had already completed my check-out with no further outstanding issue, what if I had left right after and she found the umbrella was missing? Do I have to return the umbrella during my ride to the railway station? 2. Another receptionists Mr. Jerry Xie and Mr. Mike Yao came up but failed to provide:- a) name card, they explained it was under preparation but did not make any sense when they also said they were not new-join staffs; b) customer care email address, they only provided customer hotline but it should not be the case that staffs of Marriott did not know the customer care email. Mr. Mike Yao did also mentioned for his two employments by Marriott giving out umbrella in the room for guest was never the case ( I didn’t see what’s the point saying this instead of giving customer meaningful solution) The whole conversation had been calm but the above-mentioned staffs were not being helpful even what I requested was just extremely basic information instead of demanding request, and being in the tier-2/3 city hotel service standard would be different (poorer?) would NOT be considered as an excuse if Marriott positioned itself as an international hospitality specialist, and this had make a very bad and unpleasant memory for my trip to this place. Appreciate your feedback at the earliest, and I’m available for further communication. Looking forward to your best solution before I reached out to other social media for escalation JUST BECAUSE OF AN UMBRELLA. Reservation No. 26013298508 Regards, The guest

This is the Second time we stay at this hotel. Everything was perfect and the hotel staff are very nice and helpful as before. Its still by far the best choice we can get for Sanjiang. Would definately come back again with more friends and family!

Very nice hotel! Front desk staff provided good service and gave us free upgrade. Room size is spacious, clean and comfortable, nice view too. Breakfast is great with lots variety of food from western to local favour.