Not allowed to check in 30 minutes before 3pm despite the fact we were both tired and the apartment then proved to have been empty for days. I thought we would be in the hotel, but at reception was shoved out to an apartment half a kilometer away and we needed to drag our bags back to the car, drive around and then drag them up two flights of stairs in the heat despite us being in our late seventies. Maybe they thought as we were old people and foreigners we did not matter as we would not be likely to complain. It was far more expensive than our other hotel in Foligno. The apartment did not even have a kettle to boil water. The cutlery was dirty and I had to wash it before I dared to use it. The door to the bedroom had to be left open because of the heat, and it then blocked access to the bathroom. The Wifi Signal strength was so poor we could not get anything to download. I had to walk all the way back to reception later to get our passports back as we were leaving early the next day for a flight, and of course there was no one in reception which was pretty terrifying when you have an early flight the next day. The only way I could get our passports back was to ring into their external phone line that I found the number for in one of their leaflets, get someone to answer and come to the desk. The breakfast was appallingly limited, the only thing I could eat were the boiled eggs. All the staff were really friendly, but clearly the hotel needs a new manager.
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