Balansat Resort

This hotel is not 3*plus. It's probably 2.5* at best. The hotel was built in 1980 and it doesn't look like much has been done since. We requested vegan options for 3 of our party size of 10 in advance. We were told everything was available, but it wasn't. When asking at reception for help, WE were told to speak to the restaurant manager!! Really?! Using our fluent Spanish? To be fair after a couple of days, they came good on some food options and we appreciated their effort, but we lost 2/7 days for 3 people food wise. No AC in reception. A couple of units in the eating area, but didn't do much. I don't like sweating eating a salad, but I did. The AC in our 3 rooms did not work. Set to max fan and 10F, we got a small flow of ambient air, probably 30C or so. The kids didn't sleep, we didn't sleep, we all came back worse than we went in terms of how relaxed we felt. Rats at the snack bar when boxes were moved, lack of hygiene by the person serving (wiping his sweating brow on his hands then picking up food). Boxes of rubbish left around, loose flooring, missing tiles, missing vents. Some very dangerous to young/small feet. Drinks weren't very good, only the machine awful cocktails included. This place is just so run down. Doors in the room punched in, leaking showers, leaking fridges. See my photos for a good feel of the place. It could be so much better, but in the words of the Jet2 rep, the hotel owner doesn't like spending money. Jet2 have let us down badly and are providing poor customer service, so I'd avoid them at all costs. You think you will have a big name behind you if something goes wrong. but the rep was only there a couple of days and more bothered about getting you to sort when back home. Please spend your money elsewhere, this hotel and Jet2holidays are simply not worth it. If this is all you can afford, stay at home somewhere, you'll have a better time. We sure wish we did.

We have just came back from a big family holiday (11 of us 3 kids 6, 8 & 15) The hotel was lovely and clean but we did find ants on the first day but they came and sorted it quickly, the hotel is absolutely brilliant for kids but they do need swim shoes! The gym is brilliant but it’s like a glass box and faces the pool very good air con in there though. The Wi-Fi is terrible The food is fine lots of choices but very cold the snack bar is good but the chef is very slow! There is nothing much around 2/3 restaurants a few little shops but that’s it, there is a good bus service and very cheap, me & my husband walked to the caves it was €14 each they was good a little bit claustrophobic but worth doing. The beach is amazing 2 minute walk away lots of fish so bring your snorkel.

Brilliant for kids and nice adult only pool which was shaded during parts of the day and cold. Hotel clean, staff helpful and friendly but food only passable. We were all inclusive but ate out 4 of the 7 nights. The food was same or similar every day with something mixed in from the day before to use it up. Not the hotel for adults only but brilliant for families