First trip to Ibiza and the W Ibiza hotel and it won't be our last ! The hotel is just 20 mins from the airport and the welcome and customer service provided by the reception staff was superb, we felt we has been away for ages after just a few hours ! We had a 'mega room ' suitable for me and my 2 daughters with a second bed added which wasn't just a camp bed. The hotel was clean, quiet, breakfasts were fantastic, location perfect. Special thanks to Carmen who recommended what we should do on our mini break which didn't cost too much and she was spot on ! Wouldn't say it was a 5 star hotel but certainly 4. The rest of the staff need to take note of the reception team, a third bathrobe would have been useful, the hairdryer immediately overheated and was dangerously hot to touch ( should have been checked by housekeeping) and after 5 days we still hadn't worked out how to turn the bathroom lights on without touching every option !! These are minor niggles but what you would expect on a 5*.
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