Hôtels proches de Cities of Gold Casino, Santa Fe

I rate our recent experience as q minus 1. We stood there in May of 2023 and the room was decent the young man at the the front desk was polite and professional, we went back in September of 2023 to a very different scenario. The woman at the front desk was very rude . The room was filthy the sheets had what looked like dry blood or human waste whatever it was in was very disgusting. The staff didn't seem to care they did get us another room with clean bedding but acted like we over reacted regarding the dirty sheets and filthy room . Will never go there again. The young man working the front desk at checkout was the only positive part of our stay. We have yet to hear back from the manager regarding our concerns. Wouldn't recommend this motel at all.Tried to include photo of the soiled sheets on the bed but system didn't allow.

Le personnel de la chambre était très bien, nous avons nettoyé notre chambre et nous avons réservé notre chambre à la demande.

Sentiments mitigés à propos de cet endroit. L'hôtel en lui-même est correct. Pas vraiment cinq étoiles mais sympa. Les chambres sont petites. Notre chambre au deuxième étage donnait sur et vieux climatiseur. Lorsque nous avons demandé à être déplacés, le personnel nous a dit « nous sommes coincés entre deux bâtiments. Aucune des chambres n'a une belle vue ». On a l'impression que l'hôtel fonctionne à un taux de personnel de 20%. Impossible de prendre un verre le soir au bar/restaurant. Pas de sièges. Nous avons pris deux petits déjeuners. L'un était super (les œufs ont fait un chemin). La seconde était des crêpes. Ils étaient corrects mais le sirop d'érable au menu a été remplacé par du sirop de crêpes. Pas ce que l'on attend d'un hôtel à plus de 400 $ la nuit. Le service de ménage était exceptionnel. Ils ont soigneusement rafraîchi et organisé notre chambre. Le service en chambre n'était disponible que de 8h à 20h. Encore une fois pas ce que vous attendez pour le $. Dans l'ensemble, je n'y retournerais probablement pas. On a un peu l'impression de payer pour ce qu'il était et non pour ce qu'il est aujourd'hui.

My daughter and I had a beautiful room at La Fonda on the plaza! We had a great view of the Basilica and the room decorations were perfect for Santa Fe! We loved the room so much we ordered room service for dinner and the food was fantastic! We will go back to stay here again.

A shower is not simply a shower for me. A shower is a way of acclimating myself to the lucidity required to engage in everyday life. It is a way to mentally and physically prepare myself for whatever may lie ahead for me for the day. It's a routine that borders on a spiritual ritual to allow myself to function in the world at my maximum potential. I am not exaggerating, then, when I say my shower at The Inn and Spa at Loretto was one of the most uncomfortable experiences in my life. I awoke early in the morning in eager anticipation to enjoy everything Santa Fe has to offer, and as I watched the sun rise over the Sangre de Christo Mountains, marveling at the beauty of the New Mexico sunrise. All that was left for me was to take my shower and prepare for the day. Nothing could have prepared me for what happened next. I stepped into the bathroom and made my way over to the shower, and turned the knob as I always would to roughly halfway to initiate the process. As I anxiously waited to begin my shower routine, the bathroom quickly filled with steam. After the cool morning air this felt nice at first, but of course I didn't want to scald myself! I turned the faucet back towards the cool side as I stepped into the shower, expecting that I understood where I would reach a ”warm” temperature. Within seconds I was blasted with ice cold water as if straight from a glacier. Pain shot up my spine to my neck as the icy water rained upon me, and I reflexively turned the knob back towards the hot side, thinking I surely had found the ”happy medium”. Within moments I was engulfed in red hot water that felt as if it had just been boiled in a tea pot across my face and neck, stunning me yet again. Frustrated, I moved the shower head directly to the floor, spraying my feet with the same steaming water. I then carefully moved the faucet, one centimeter at a time towards the cold side, gauging the point at which the water would begin to cool. Amazingly, there was no change. After 10 or so careful movements of the knob, the water began to cool, to my great relief. However, within moments the ice cold water returned, once again sending shivers up my spine. After more experimentation and constant discomfort, it became clear that there were only two options for this shower: burning hot or ice cold. The rest of my shower was spent doing a horrible dance of moving between excessively hot and cold water, moving my body out of the water frequently to minimize the pain. I ultimately managed to do the bare minimum necessary to get myself clean, with the chance of a relaxing and revitalizing experience clearly being out of the question. This is not how I would want anyone to start their day, and I feel this should be unacceptable for a hotel with the stature and reputation of The Inn and Spa at Loretto. While the rest of my experience there was quite nice, this shower left me with an awful feeling for much of my day. I hope they are able to ensure that future guests do not have to go through an experience like this.

Bien hygiénique, bon petit déjeuner, silence