Costeño River Minca

Unfortunately we had a really bad experience at Costeño River. The room we had booked was damp and mouldy, covered by paint where they could but the smell hit you like a wall as soon as the door opened. The first night we managed with the aircon but I woke up with a rash and not feeling good. The second night was unbearable, unfortunately there was an electric issue and the hostel lost power so we couldn't use the aircon, we tried to sleep with the door open (there were no windows) but our room was opposite the shared bathrooms so it didn't feel safe for our belongings and we had to close it. Trying to sleep I could feel my throat swelling, the smell was so thick in the air it was impossible to cope with. I went to speak to reception, he explained he knew the room was damp but there were no other rooms he could move us to. With no power it meant we had no wifi and being so isolated, stuck in the damp room made us feel trapped. I asked the receptionist to call the nearest hotels but no one answered and we had to try get through the night in the horrible room. It's a shame because the pool and staff here are really nice but health and safety is clearly not a concern. We have now left Costeño River extremely sick and really disappointed, I have tried to contact management but have received no response which I think just shows how little they care.

I loved the interactions with other guests, notably at breakfast. Staff were very friendly and helpful. Shower was cold but very nice with a view on tropical plants. My cabin was small yet very beautiful. This property has excellent value.

De los mejores alojamientos de Colombia!!!! Ubicación inmejorable, predisposición del personal, sobre todo de David, facilidades ante todo, nunca una respuesta negativa a nada, motos con chofer privado, comida 10/10, cabañas increíbles con vistas al lago, cocteles, hoguera nocturna con mashmallows, clases de salsa, yoga, cocteles impresionantes de productos locales!!! Parada imprescindible si vienes a visitar Minca un pueblo increíble, con culturas indígenas, buen café y cascadas preciosas. Si quieres naturaleza, paz y tranquilidad este es tu alojamiento