This is the first time ever that I have written a review after eight years of motor homing. After having booked the plot three months before travelling and informing them that my motor home was at least 8.75 metres. We arrived late afternoon and given our allocated pitch. The pitch was far to small in length to accommodate us. The reception said the problem was they were ‘full’. After about 30 minutes of frank conversation they found a plot within approx five metres of the main rail line to Barcelona, I was too tired to argue as I needed sleep. After numerous protestations I was moved to plot that accommodated the motorhome. I was told that I ‘may’ have to move again as others had booked the plot. With nine days of our holiday left, I was informed I would have to move to another plot with all that entails. I said I was not at all pleased and after calmly explaining to the reception of my obvious annoyance they were resolute ‘I was moving’ Manager heard the commotion albeit one of his staff, as I had remained calm throughout. I was told others had booked that specific pitch and it was not fair on them. “What about me” I asked, is it fair on me ? I have now moved four times to my absolute disgust. We were with friends and had ferries booked so I suppose I could have left but that would have just about finished the experience off completely. The more vociferous member of staff said you leave and I’ll refund your money, which wasn’t a solution at the time for us. In fact I’ll go as far to say she was downright rude. All this could have been avoided if at the time of booking they had read the information I had given them regarding the dimensions of my vehicle. In my opinion it is either greed or incompetence that effectively ruined our holiday. The site is in a nice place with sufficient bars and restaurants, however the whole experience was ruined by the campsite’s inadequate organisational skills. We will never return to the site neither will our friends or anyone else that wants to discuss our experiences if they’ve got any sense.
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