Terra Blanca Suites

Avantages : Vue superbe depuis la piscine. Rapport qualité-prix pour la chambre et la vue par rapport aux autres options à proximité. Esthétique grecque 💯 La réceptionniste est sympathique. Inconvénients : Les chambres sont différentes des images sur trip.com, toutes les chambres n'ont pas vue sur la piscine. Je suggérerais de faire de la publicité en conséquence sur trip.com. Les murs sont fins et c'est un désastre quand vous avez des voisins fêtards qui mettent de la musique à fond toute la nuit et que le service client n'est pas du tout joignable, même par téléphone. La réception ne travaille que quelques heures par jour et est absente à l'heure du départ. La femme de ménage a accidentellement laissé la clé à la porte sans surveillance, heureusement rien n'a été volé. Aucune commodité autre que la piscine, ils facturent même l'eau potable.

L'hôtel en lui-même est très bien L'accueil est très sympa Malheureusement, nous n'avons pas tellement aimé l'emplacement car il faut monter une colline escarpée pour explorer la région… Vous avez besoin d'une voiture ou d'un VTT

La pièce est plus petite qu'il n'y paraît sur la photo. Le paysage est sympa.

Emplacement absolument magnifique si vous voulez un peu de paix loin de l'agitation de l'île. L'hôtel est impeccable et dispose d'une magnifique piscine où vous pourrez admirer le plus beau lever de soleil à l'horizon ou observer les étoiles dans un salon confortable. Le personnel est très accueillant et serviable.

Horrible customer service from Stefano. Not sure if he owns it, but I messaged him about a problem with our room and his response was rude and sarcastic. They advertise rooms with sea views but not all of them are. This was the problem with ours. Our view was of the next hotel room. Stefano’s response was there is a sea view to the left and to the right, but you had to walk out of your room and around your building to see that view. (I’ve attached a photo). I asked kindly if we could be moved to another room with a view and we didn’t get a response for nearly 2 days (which was the duration of our stay). When I queried Stefano about why the room was advertised as a sea view when it didn’t have one, he said “It is like telling you that the truffle on my cake on the picture was red and you add brown” and I provided photos of what was advertised (which was a sea view) and we did not get that, he said “I am happy that you have so much free time on your hands”. No apology for the disappointment or the fact we had dirty cups in our room. The actual hotel is beautiful and Joanna on the desk was lovely and very accommodating. View by the pool is very nice. That’s the only reason that I’ve given the 2 stars. Stefano’s customer service has completely ruined my experience and I would not stay there again.

Horrible customer service from Stefano. Not sure if he owns it, but I messaged him about a problem with our room and his response was rude and sarcastic. They advertise rooms with sea views but not all of them are. This was the problem with ours. Our view was of the next hotel room. Stefano’s response was there is a sea view to the left and to the right, but you had to walk out of your room and around your building to see that view. (I’ve attached a photo). I asked kindly if we could be moved to another room with a view and we didn’t get a response for nearly 2 days (which was the duration of our stay). When I queried Stefano about why the room was advertised as a sea view when it didn’t have one, he said “It is like telling you that the truffle on my cake on the picture was red and you add brown” and I provided photos of what was advertised (which was a sea view) and we did not get that, he said “I am happy that you have so much free time on your hands”. No apology for the disappointment or the fact we had dirty cups in our room. Trip advisor won’t let me upload screenshots of our whattsapp messages, but I have proof of these messages. The actual hotel is beautiful and Joanna on the desk was lovely and very accommodating. View by the pool is very nice. That’s the only reason that I’ve given the 2 stars. Stefano’s customer service has completely ruined my experience and I would not stay there again.