Sanya Fengshang Haijingdujiagongyu

I have mixed feelings about this place. The best part is the location. You are on a main road with many shops, restaurants and bus stops as well as the beach. I also liked the pool despite it being a little too shallow. The view from my balcony was also great. One problem was cleanliness. Never walk around the room barefoot cause your feet will get dirty. It also looked like the crockery and kitchen utensils were not cleaned before I arrived. As you can see some of the utensils were dusty! Hot water was another issue. Obviously you need hot water to properly wash your hands and dirty dishes. However I only had hot water in the shower, not in the kitchen nor bathroom sink. This leads to my next issue which is service. I told the staff about the lack of hot water on the Friday and they said they would fix it at some point during the day while I am out with my friend. I come back at roughly 9pm to find out there is still no hot water. On Saturday morning I remind them to fix it before I go out again, hoping when I return I will have hot water. While I'm at the beach I miss a call from them. Turns out instead of fixing the issue, they want to move me to another room with hot water. When I return from the beach I saw the message and told them I am ready to move to the new room. But they replied saying I was too late and they gave the room to someone else. (If I did take that room, does that mean the other guest would have my room and have to suffer with cold water instead of me?) Instead of taking responsibility for not providing hot water or trying to fix it, the staff tried to blame me and said I can't get hot water cause I was too busy to answer their calls. When I pushed back on that comment their next excuse was that a lack of hot water is a common problem in Hainan? But then they said they would check if there was a free room with hot water the next day (Sunday). However, they never contacted me about that again so I just gave up trying. If they couldn't fix the problem, they could have at least offered me compensation but they didn't. This experience made me feel dismissed and unimportant as a paying guest. To sum up, I wouldn't stay here again based on my experience. If they were to give me a room with hot water in the shower AND in both sinks, that's great. However, I would still have to deal with dirty floors and cookware + tableware. It's definitely not the worst place I've stayed in but regardless it didn't meet my standards so I still wouldn't stay here if I return to Sanya. Disappointing.

這次入住的海景房完全超出預期！推開門就被無遮擋的海景戳中——清晨拉開窗簾，藍白海面泛着金光，傍晚坐在陽台藤椅上，看落日把海水染成橘紅，連風裡都帶着鹹濕的愜意。 房間衞生很乾凈，床品柔軟親膚，晚上伴着隱約的海浪聲特別好睡。步行5分鐘就能到沙灘，下樓買海鮮也方便，唯一小建議是夏季午後陽光強，建議提前拉好紗簾防曬。整體體驗滿分，下次來還想選這間！

這次在三亞灣入住的這家海景酒店公寓，直接把度假幸福感拉滿了！真心推薦給所有朋友們！酒店位於三亞灣路中段，地理位置很好，門口就是椰夢長廊，房間可以看半個三亞灣，離機場近，過馬路就是海邊。最貼心的是，去景區回來就到三亞灣沙灘，傍晚去踩踩沙、吹吹海風特別愜意，周邊還有不少本地人常去的海鮮排檔，吃飯方便又實惠。後面還要一個夜市！服務也特別加分，前台辦理入住很快，入住當天下雨🌧，貼心帶我們走地下室，還主動給我們推薦了附近的小眾打卡點；給我們推送美食，清補涼、後安粉也好吃。還能邊吃邊看海，開啟一天的好心情。