Évaluations de Keio Prelia Hotel Sapporo

Réponse de l'établissement: Thank you for your feedback. We appreciate you taking the time to share your experience at our hotel. We're glad you found the location convenient, with the water dispenser and ice maker easily accessible. Regarding the coffee lounge, we understand from your review that it's a feature often mentioned. Unfortunately, the information about the lounge isn't always conveyed during the check-in process, and we're working on improving that communication. Thank you again for your feedback. We hope to welcome you back to our hotel in the future. Keio Prelia Hotel Sapporo

Réponse de l'établissement: Thank you so much for your wonderful feedback on your recent stay! It's fantastic to know you found our hotel to be brand new and that all facilities were exceptionally clean. And, We're delighted to hear you found our staff friendly and helpful. We're sorry to hear you found the WiFi speed to be a bit slow. We're working to improve the WiFi throughout the hotel and appreciate you bringing this to our attention. Thank you for choosing our hotel and for sharing your positive experience. We will continue to strive to enhance our services and create a memorable experience for all our guests. We truly value your recommendation to stay with us again soon. Keio Prelia Hotel Sapporo

Réponse de l'établissement: Thank you for taking the time to share your feedback. We appreciate you choosing our hotel and are delighted to hear you enjoyed your stay. We're pleased to hear that the hotel's location, close to Sapporo Station, was convenient for you. We also value your comments about the daily room cleanliness and the onsen on the second floor. We apologize for any inconvenience caused regarding communication with our staff. We're working to improve our English communication skills. Your feedback is invaluable in helping us achieve that. We hope to welcome you back to our hotel in the future. Manager, Keio Prelia Hotel Sapporo

Réponse de l'établissement: We are so pleased to hear you enjoyed your stay! We truly appreciate you taking the time to share your feedback. Knowing that you had a very comfortable stay and would consider returning is incredibly rewarding for us. We look forward to welcoming you back again soon.

Réponse de l'établissement: Thank you for the highly recommend! We are thrilled to hear that you enjoyed your stay. We strive to provide a memorable experience for all our guests, and it's wonderful to know we succeeded. We appreciate you taking the time to share your positive feedback. We look forward to welcoming you back again soon.

Réponse de l'établissement: Thank you very much for staying at Keio Prairia Hotel Sapporo. We are very happy to hear that you were satisfied with your stay. We will continue to strive for further improvement of our services. We look forward to seeing you again. Keio Prelia Hotel Sapporo

Réponse de l'établissement: Dear Valued Guest, Thank you for your wonderful review of your recent stay at our hotel! We are thrilled to hear you enjoyed the convenient location, just a 5-minute walk from JR Sapporo Station. We appreciate you highlighting the modern and clean rooms. Maintaining the high standards of cleanliness and comfort is a top priority for us. We are also delighted to hear you found our front desk staff helpful, especially in assisting with your request for connecting rooms. We understand the challenges of communication, and we are always working to improve our English language support. We appreciate your feedback on this point. We look forward to welcoming you back to Sapporo again in the future. Sincerely,

Réponse de l'établissement: Thank you very much for choosing Keio Prelia Hotel Sapporo among the many hotels in the city. We would also like to thank you again for taking time out of your busy schedule to provide us with your very valuable feedback and comments. We're glad to hear that you found our location convenient, with easy access to Sapporo Station and nearby restaurants and convenience stores. We appreciate your comments regarding cleanliness, and we will work on improving this aspect to provide a better experience for our guests. We hope to welcome you back in the future! Manager, Keio Prelia Hotel Sapporo

Réponse de l'établissement: Thank you for staying. We have adopted an eco-friendly bed-making system, so if you do not place a card requesting a change, we will make up the bed using the same sheets. If you wish, we can change the sheets every day, so please use the card from next time. We look forward to welcoming you again. Keio Prelia Hotel Sapporo

Réponse de l'établissement: Thank you for your wonderful review. We are delighted to hear you enjoyed your stay. It's great to know that the location was convenient, just a short walk from the north exit. We're glad you found the hotel easily. We also appreciate you noting the size, though typical of Japanese standards. We hope to welcome you back to Sapporo and our hotel in the future. Keio Prelia Hotel Sapporo

Réponse de l'établissement: Thank you for staying with us. We will continue to strive to meet the expectations of our customers. We look forward to seeing you again. Thank you very much. Keio Prelia Hotel Sapporo Manager