Kuriya Suizan

A 4,300-Yuan-a-Night “Prison” – The Single Worst Hotel Experience of My Life All I got for 4,300 RMB was a four-word lesson: “Once you pay, you obey.” 1. One-hour check-in queue, one lone staff member We arrived in the afternoon to find several families already stacked in the lobby. Only one Japanese-speaking employee was at the front desk; the rest of the crew stood around watching. No greetings, no apologies, no help for seniors or kids—just robotic bows that looked polite but solved nothing. 2. Zero English, zero empathy No basic English whatsoever. When my cane-carrying father-in-law needed help with luggage, staff simply stared until we hauled it ourselves. We tried pantomiming “less salt” and “please cook it”; the only reply was a flat “no, no” followed by a walk-off. I never knew you could pay to become instantly mute. 3. Dinner felt like an exam: raw fish only, want it cooked? File a request Our kaiseki menu opened with sashimi. My elderly relatives can’t eat raw food, so we politely asked if the kitchen could flash-sear a few slices. Answer: “Unless you submitted a written request 24 h in advance, the chef refuses.” Dishes arrived in random order; one of us was finished before the next course showed up. We begged three times for hot tea. Grandmother finally sighed, “Should’ve bought bentos at 7-Eleven.” 4. Onsen & public areas: tiny, packed, grimy The “hot-spring” tub is barely larger than a household bathtub. The powder room offers two mirror slots—cue hallway queue when more than four women show up. Yukata? “Only medium left, make do.” The so-called rotenburo overlooks the carport, scenery nil, and the water’s surface was decorated with someone else’s hair. 5. DIY check-out—4,300 yuan buys you self-service Morning of departure: not a soul at reception. We wandered around, finally dropped our keys into an unmanned box and left. No “thank you,” no taxi call, no bill confirmation—silence is their farewell gift. Summary This is NOT “traditional Japanese hospitality”; it’s a cold cash-grab where guests are expected to fend for themselves. For 4,300 yuan per night you can stay at a real five-star in Japan, yet here you get cramped rooms, mediocre food, minus-five-star service, and a masterclass in frustration. Don’t trust the brochure photos—any other ryokan in Jozankei would treat you better for the same money. Black-listed forever; consider yourself warned.

Trip.com was very honestly with hotel room information to customers on your website booking..thank you very much for my wonderful stay at Kuriya suizan in japan..my room was very perfect as your information from the internet..completely extremely good more than I expected..amazing hotel and the services..definitely will come back again..thank you to all staff Kuriyasuizan and many thanks to the trip.com you are the best🏆🏆🏆🏆🏆

Great Hotel ever

What a nice and kind Ryokan.

Very good!!! Great Onsen

酒店質素一流，房間帶有私人露天風呂，看着雪景浸風呂真的很放鬆紓壓；酒店員工及餐廳員工服務態度親切友善，早餐及晚餐食物水準高及美味。