Hotel Jaroal

Restaurant is top! Perfect advice what to eat by friendly waiters. Quality is excellent! Hotel is good but rooms look old but very spacious. Bathroom is big but old. Carpet in the room. Good location... great view... great and spacious balcony

A small and nice hotel with very nice staff. At the reception, you will be warmly welcomed by smiling receptionists. Nice and good service in the "pool" bar, nice restaurant with good food, fantastic service by waiters (Tony and others). The lounge bar is well worth a visit both before and after dinner meals where Kristina mixes good drinks (you don't go out to eat until 9pm, after all) Welcome fans that help circulate and cool the air at the tables. The room had very good beds and was cleaned every day and new towels in place in a completely OK bathroom. In summary, a warm-hearted staff. What can be disturbing is the loud music in the city, (not from the Jaroal Hotel) High party factor from morning to night, luckily no loud music is played after midnight (00:00) unless you are at a nightclub :-)

Arrived as a party of four, but two of us were told we could not stay here due to water issues in the rooms and a system crash meant they could not possibly inform us any earlier? They offered to move all of us to Vola, but no refund, despite this alternative showing as only €50 a night. Instead, two of us were moved to their “sister hotel” which was not a beachfront hotel, but in fact, looking at a construction site and busy road. After persistently arguing this the next day we were finally provided a room and they admitted they had overbooked and the lies about water issues were just a ‘new boy misunderstanding things’. The room we were given had no toilet seat and this took a full day to resolve after 3 requests. We also had to get our own bedsheets from the top of the stairs most nights. We asked about a refund for all issues and the offer was €30 which we were unhappy with, but the invisible manager was not willing to budge. We were told to come back on checkout for the increased offer but when the time came, they said no more can be offered, leaving a very nice young girl with no English to tell us this, and that no managers are available. We argued this and finally we had to march downstairs to the bar where we found the English speaking staff member hiding. They increased the offer to €60 and said this reflected the price difference between the hotel we booked and where we stayed. Not wanting to miss our ferry we took this and explained how disappointed we are. Even ignoring this, not worth the money, repetitive breakfast and bad management feeding down to all staff. Managers are hiding and hoping people just forget or leave. All staff (apart from the new girl on reception) are miserable and don’t understand what good customer service is. I recommend you find somewhere else to book as others might appreciate your custom.

We found the staff, with the exception on the young lady on reception, to be unhelpful, dismissive with some quite bizarre behaviour. Some examples. We had booked a sea view room months previously. At check in the young lady took our details and gave us a card with our room number on it. Another lady arrived and after a conversation in Albanian and a check of the computer explained that we had been given the wrong room. She took the card from me crossed out the room number and wrote in the new number. The room was at the back of the hotel with a view of the carpark. We returned to reception and showed a copy of our booking confirmation and after many excuses and an offer of 10% off the hotel restaurant, which we declined, we ended up with the room we had been given originally. A sea view room. In addition, one evening my wife an I were in our room reading when the electronic door lock opened and a male member of staff walked into our room. He claimed he had knocked before entering but couldn't really explain why he was there. He mentioned something about an iron, said sorry and backed out. We were puzzled and somewhat unnerved that a member of staff would enter our room uninvited and without knocking. There were other examples but I think you get the message. Even allowing for language and cultural differences the staff attitude left a lot to be desired.

Had a lovely family lunch, with excellent service and a stunning view. Toni was a welcoming host, friendly and fun with great wine recommendations. Salads were very tasty and perfect sharers, but the stand out was the mussels, best I’ve ever had!!!

Amazing food!! literally the BEST MUSSELS we have ever eaten, and we’ve had them across the world!! friendly staff and Tony was excellent with his wine recommendations!! I could not be more pleased with the excellent service, wine, and food!!