Heritage Inn Hotel & Convention Centre - Saskatoon

If you're a pet owner, I strongly advise exercising caution before booking with the Heritage Inn. They only offer a very limited number of pet-friendly rooms, and unfortunately, these are restricted to the most basic standard accommodations. This critical detail wasn’t made clear during the booking process, which led to a major issue for me. Despite planning to stay at the hotel, I was ultimately unable to do so because none of the designated pet-friendly rooms were available upon arrival. As a result of this situation, I never actually checked in or stayed at the Heritage Inn. I expected the hotel to issue a refund, given the circumstances and the fact that I never used their services. However, they outright refused to reimburse me. This lack of flexibility and unwillingness to resolve the issue demonstrates a concerning level of disregard for customer satisfaction. Based on this experience alone, I would not recommend this hotel to anyone. Their approach felt unfair, unaccommodating, and frankly, dishonest. The customer service I received from the hotel was disappointing to say the least. There was no empathy, no willingness to listen, and certainly no effort made to make things right. It was a frustrating and stressful ordeal, and I was left feeling completely unsupported by the staff at the Heritage Inn. Thankfully, my experience with Trip.com, the platform I used to make the reservation, was entirely different. Their customer service was exceptional. They took the time to understand the issue, reviewed the situation thoroughly, and ultimately issued a full refund. Their professionalism and commitment to customer satisfaction stood in stark contrast to the hotel’s behavior, and I could not be more grateful for their assistance. The Heritage Inn could learn a lot from Trip.com when it comes to treating customers with respect and compassion. Rather than holding on to someone’s money for a stay that never happened, they should focus on offering fair policies and a customer-first approach. Experiences like this make it clear that transparency and accountability should be standard in the hospitality industry—unfortunately, in my case, the Heritage Inn fell far short of both.

Probably won't stay again, price was ok