Avis : Staypineapple, Hotel Five, Downtown Seattle

Réponse de l'établissement: Hello,Thank you so much for your kind words! We're thrilled to hear you enjoyed our pineapple-themed amenities and the fun atmosphere. We're glad you liked the robes and the lobby games, and we hope you get a chance to try out the bikes on your next visit. We can't wait to welcome you back on your next trip to Seattle!Regards,AmaraGeneral Manager

Réponse de l'établissement: Hello Mcalpin/Craft,Thank you for taking the time to share your recent experience with us. We are thrilled to learn that our commitment to cleanliness and the friendliness of our staff left a lasting impression on you. At Hotel Five, we continuously strive to surpass expectations, and it's incredibly rewarding to know that we succeeded in providing you with a comfortable and enjoyable stay.We understand that unexpected costs, such as parking fees, can be a surprise, and we appreciate your understanding. We're pleased that our garage was a convenient solution for you.We take pride in creating a welcoming and relaxing environment for our guests, and it's rewarding to hear that we hit the mark.Thank you for your thoughtful recommendation. We look forward to welcoming you back on your next visit.Regards,AmaraGeneral Manager

Réponse de l'établissement: Hello,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. At Staypineapple, we are committed to providing exceptional service at competitive rates, and we regret any inconvenience you may have faced during your stay. We appreciate your input as it helps us to improve and better serve our guests in the future.We hope to have the opportunity of welcoming you back soon. Regards,AmaraGeneral Manager

Réponse de l'établissement: Hello,Thank you for your review. We're pleased to hear you found our staff friendly and appreciated the hotel's good location. We apologize for the disappointment you faced with the food areas being closed. We hope you were able to enjoy all the different restaurant options around our hotel. About the amenity fee, this fee allows us to offer high-speed wifi, streaming services, bicycles, a fitness room, welcome beverage, the unlimited water and in-room coffee. Once again, please accept our sincerest apologies for any inconvenience you encountered during your stay. We genuinely hope to have the opportunity to welcome you back in the future.Regards,AmaraGeneral Manager