Mara Serena Safari Lodge

Avis : Mara Serena Safari Lodge

Mara Serena Safari Lodge

The Mara Triangle Conservancy, Maasai Mara Game Reserve, 00200 Serena, Comté de Narok, KenyaVoir le détail de l'hôtel
Mara Serena Safari Lodge
Mara Serena Safari LodgeMara Serena Safari LodgeMara Serena Safari Lodge
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Avis des voyageurs

9.4/10
Extraordinaire
58 évaluation
Avis vérifiés
Emplacement9.4
Commodités9.4
Service9.4
Propreté9.4
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Toutes les évaluations(58)
Évaluations positives(45)
Évaluations avec photos/ vidéo(13)
Évaluations négatives(1)
Lousd
Chambre standard
Séjour au déc. 2025
Entre amis
7 évaluation
10/10
Exceptionnel
Publiée le 26 janv. 2026
Perfect stay. Perfect location. The lodge is very beautiful and the team is very welcoming
Traduire
Réponse de l'établissement: Thank you for taking the time to review and share your experience from your recent stay with us.I am delighted to hear that you enjoyed your overall experience including all staff who made your stay a memorable one.Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon.Warm RegardsKathurima MburuguLodge Manager
Gabriela Baly
Chambre standard
Séjour au fév. 2026
Entre amis
1 évaluation
10/10
Exceptionnel
Publiée le 13 mars 2026
Everyone at the hotel was very friendly and helpful, and we really enjoyed your stay. The buffets were top tier and the activities that the hotel offers are really well organized and the drivers are friendly and really knowledgeable about where to find most of the animals. Really recommend!
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Réponse de l'établissement: Dear GabrielaThank you so much for taking the time to review your recent stay and for sharing your experience with us.I am truly delighted to hear that you enjoyed your overall stay and that the care and hospitality of our team helped make your visit a memorable one. It means a great deal to know that our staff left such a positive impression.Thank you once again for your valuable feedback. We sincerely appreciate your kind words and look forward to welcoming you back again soon.Warm regards,Kathurima MburuguLodge Manager
Invité
Chambre standard
Séjour au déc. 2025
En couple
3 évaluation
10/10
Exceptionnel
Publiée le 25 janv. 2026
Really nice hotel with very very friendly staff.
Traduire
Réponse de l'établissement: Thank you for taking the time to review and share your experience from your recent stay with us.I am delighted to hear that you enjoyed your overall experience including all staff who made your stay a memorable one. It is rewarding to know that our team contributed to making your holiday a memorable one. I will be sure to share your kind compliments with them.Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon.Warm RegardsKathurima MburuguLodge Manager
Invité
Chambre standard
Séjour au janv. 2026
En famille
11 évaluation
10/10
Exceptionnel
Publiée le 10 fév. 2026
環境沒得説，家人都非常喜歡
Traduire
Réponse de l'établissement: Thank you for taking the time to review and share your experience from your recent stay with us.I am delighted to hear that you enjoyed your overall experience including all staff who made your stay a memorable one. I will be sure to share your kind compliments with them.Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon.Warm RegardsKathurima MburuguLodge Manager
LJ_9U
Séjour au sept. 2025
Entre amis
3 évaluation
10/10
Exceptionnel
Publiée le 3 janv. 2026
酒店位置在馬拉三角洲，但是十月份這邊動物其實沒有大遷徙的時候多。還是Ashnil那邊位置更好。如果是平季價格可以住，旺季價格就算了
Traduire
Réponse de l'établissement: Thank you for taking the time to review and share your experience following your recent stay with us.I am pleased to learn that you enjoyed your overall experience, including the amenities, cleanliness, surroundings, service, and the professionalism of our staff, all of which contributed to making your stay a memorable one. Management has duly noted your comments regarding the rates, and the matter will be escalated to the relevant authorities for further consideration.Thank you once again for your valuable feedback. We sincerely appreciate it and look forward to the pleasure of welcoming you back in the near future.Warm regards,Kathurima MburuguLodge Manager
Olivier D
Séjour au janv. 2026
En couple
10/10
Exceptionnel
Publiée le 13 fév. 2026
Magnifique lodge, l’accueil est parfait et le site exceptionnel. Nous avons passé un moment inoubliable avec mon épouse et envie d’y retourner avec les enfants. Le Maasai Mara est une expérience unique et ce lodge conjugue la beauté naturelle et la culture Maasai
Réponse de l'établissement: Thank you for taking the time to review and share your experience from your recent stay with us. I am delighted to hear that you enjoyed your overall experience including all staff who made your stay a memorable one. It is rewarding to know that our team contributed to making your holiday a memorable one. I will be sure to share your kind compliments with them. Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon. Warm Regards Kathurima Mburugu Lodge Manager
Sophie A
Séjour au janv. 2026
En couple
10/10
Exceptionnel
Publiée le 9 fév. 2026
Un site magnifique avec des vues exceptionnelles. Les chambres sont très confortables avec une déco inspirée de la culture Maasaï. L'accueil est au top. Superbe Lodge ancien, un des premiers dans la réserve. Un must absolu surtout si vous optez pour la surprise du petit déjeuner au bord de la piscine naturelle des hippos.
Réponse de l'établissement: Thank you for taking the time to review and share your experience from your recent stay with us. I am delighted to hear that you enjoyed your overall experience including all staff who made your stay a memorable one. Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon. Warm Regards Kathurima Mburugu Lodge Manager
Jean B
Séjour au oct. 2025
Seul
10/10
Exceptionnel
Publiée le 15 nov. 2025
J’ai visiter ce lodge 3 nuits et chaque instant a été un privilège! Le personnel est vraiment intentionné et le directeur M. Wilson a su m’éclairé avec une réservation de train hors de ses responsabilités. De plus il a même livré les détails me manquant De plus notre chauffeur/guide Juma nous a présenté les 5 grands mammifères tour à tour et répondu toute mes questions durant mes 5 tours du crépuscule au coucher de soleil! Une expérience exaltante!
Réponse de l'établissement: Dear Jean Thank you for taking time to review and share your experience about your last stay with us. I am delighted to hear your enjoyed your overall experience with us and our staff made your holiday a memorable one. I will definitely pass your compliments to the team and especially Wilson and Juma who were exceptional during your stay Thank you once again for sharing and we look forward to welcoming you back soon Regards Kathurima Mburugu Lodge Manager
Pierre L
Séjour au janv. 2026
En couple
10/10
Exceptionnel
Publiée le 24 fév. 2026
Super lieu donnant sur la vallée d’où on peut apercevoir les troupeaux d’éléphants ou de buffles.
Réponse de l'établissement: Thank you for taking the time to review and share your experience from your recent stay with us. I am delighted to hear that you enjoyed your overall experience including the amazing wildlife and all staff who made your stay a memorable one. Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon. Warm Regards Kathurima Mburugu Lodge Manager
Jonathan d
Séjour au nov. 2025
En famille
10/10
Exceptionnel
Publiée le 28 déc. 2025
Très bel endroit dans le parc de masai Mara… personnel très accueillant et à l’écoute … je conseille vivement pour les familles
Réponse de l'établissement: Thank you for taking the time to review and share your experience from your recent stay with us. I am delighted to hear that you enjoyed your overall wonderful experience and staff who made your stay a memorable one. It is especially rewarding to know that our team contributed to making your holiday a memorable one. I will be sure to share your kind compliments with them. Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon. Warm Regards Kathurima Mburugu Lodge Manager
bertouzzz
Séjour au nov. 2025
En famille
10/10
Exceptionnel
Publiée le 28 déc. 2025
Personnel très attentionné, chambres très confortables et propres. Vue imprenable et buffet très bon (même si un peu répétitif)
Réponse de l'établissement: Thank you for taking the time to review and share your experience from your recent stay with us. I am delighted to hear that you enjoyed your overall experience, including clean rooms stunning view, very good food and staff who made your stay a memorable one. It is especially rewarding to know that our team contributed to making your holiday a memorable one. I will be sure to share your kind compliments with them. Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon. Warm Regards Kathurima Mburugu Lodge Manager
Sandragst
Séjour au sept. 2025
En couple
8.0/10
Très bien
Publiée le 18 oct. 2025
Très beau lodge avec une vue imprenable sur le Maasaï Mara personnel d'une grand gentillesse et chambre très jolie et literie de bonne qualité. Nous avons passé deux nuits c'était très bien. Seul bémol la nourriture n'est pas variée du tout.
Réponse de l'établissement: Cher Sandragst, Nous vous remercions d'avoir pris le temps de partager votre expérience suite à votre séjour parmi nous. Nous sommes ravis que votre séjour se soit globalement bien déroulé et que vous ayez particulièrement apprécié le confort des chambres, la qualité de la literie et le professionnalisme du personnel, qui a rendu votre séjour mémorable. Nous transmettrons vos compliments à l'équipe. La direction a bien pris note de vos remarques concernant la qualité des repas et nous mettons tout en œuvre pour l'améliorer, tant en termes de qualité que de variété. Nous vous prions de nous excuser pour tout désagrément occasionné. Nous vous remercions encore pour votre témoignage et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Cordialement, Kathurima Mburugu Lodge Manager
Invité
Séjour au janv. 2024
Autre
0.0/10
Publiée le 29 fév. 2024
Idéalement placé près de la rivière Mara pour assister à la migration des gnous. Le meilleur emplacement pour la migration !!! Nous y étions tout début juillet mais la migration n'avait pas commencé, c'est bien dommage. Il y a avait des feux au Sérenguéti et les gnous ne passaient pas. Si non l'hôtel est situé dans une partie du parc moins riche en animaux. Nous sommes restés 4 nuits et nous avons vu moins d'animaux que dans le nord. Hôtel construit dans l'idée d'un village masai. Beaucoup de groupes. Très bon buffet copieux avec des plats indiens.
Voyager535098
Séjour au mars 2026
En couple
10/10
Exceptionnel
Publiée le 20 avr. 2026
When we walked into the open lobby we were struck by the beauty of the openness to the outdoors . You could see the vast plains of Africa and the animals were right there. The staff were very attentive from first greeting us to the servers in the restaurant. The rooms are a bit worn but once again staff ensured they were very clean and they offered bed turn down including mosquito netting. The food was excellent. We had a box lunch for one of our days and it was packed ! Very delicious. Thank you to all the staff that made our trip special.
Traduire
Réponse de l'établissement: Thank you sincerely for taking the time to review your recent stay and for sharing your experience with us. I am delighted to learn that you enjoyed your stay and that the care and hospitality extended by our team contributed to making your visit a memorable one. It is especially rewarding to know that our staff left such a positive and lasting impression. Management has taken note of your comments on the rooms and this will be addressed. Thank you once again for your kind words and valuable feedback. We truly appreciate your support and look forward to the pleasure of welcoming you back in the near future. Regards Kathurima Mburugu Lodge Manager
Carol A
Séjour au mars 2026
Affaires
10/10
Exceptionnel
Publiée le 17 avr. 2026
Everything was perfect from the hotel services to the meals …but a baby pool would be a plus to Families visiting with kids
Traduire
Réponse de l'établissement: Thank you sincerely for taking the time to review your recent stay and for sharing your experience with us. I am delighted to learn that you enjoyed your stay and that the care and hospitality extended by our team contributed to making your visit a memorable one. It is especially rewarding to know that our staff left such a positive and lasting impression. We also appreciate your feedback regarding the baby pool. Please be assured that management has taken note of this, and it has been incorporated into our plans for the next phase of lodge refurbishment. Thank you once again for your kind words and valuable feedback. We truly appreciate your support and look forward to the pleasure of welcoming you back in the near future. Warm regards, Kathurima Mburugu Lodge Manager