Sakit Gol - Silent Lake Hotel

Very good place for families. Beautiful nature, spacious room, staff is trying to be kind in every corner, of course some trainings need to be done. Location of the spa is far from the room, where we were staying, car need to be used, they also have club cars.

The best staff , excellent view , comfortable cottages . Thanks to all for support additionally there duties in snowy weather . Very tasty dishes in restaurants. Spa and other related services were for 5 star. Manager’s individual attention for each guest 👍

We first stayed here back in 2017 in summer and I couldn’t commend the hotel enough. At the time we stayed in the cottages which were beautiful by the lake side “Silent Lake” This time “for Valentines day” all of the cottages were booked so we opted for a “Luxury“ Hotel room, which I have to say was really disappointing. It was just really dated and needed some money spent. Wallpaper hanging off the wall, fake beams falling off the ceiling, poor quality MDF swollen due to water ingress and electrical cable isolation perished (Photos attached) Restaurant issues, only one of the evening waiters seemed to have any clue (Babash) the others just seemed to stand around and have no concept of a waiters role. (We often had to speak to 3 different waiters just to put a food order in) Breakfast issues, first day “no issue” but the second day when we asked for exactly the same “Coffee & Orange Juice” we were told this was extra cost, I explained we had exactly the same the prior day without any mention of cost, but he wouldn’t budge, this was embarrassing in a busy restaurant. For some reason they’ve also decided to add a kids animal corner which is presently covered in plastic sheets and is full of condensation, so you can barely see the anomals. It just looks really tacky & poor quality. All in all it was really disappointing visit and I very much doubt we’d return “unless it was refurbished and hotel staff improved” and certainly would no longer recommend it to friends as we had many times prior.

Nature is great, overall very quiet and beautiful place. Wi-Fi is great! The only service I fancy was housekeeping, cleaning. Reception is not friendly, no smiles, no warm greetings. That is not a service provided by 5 star hotel. We asked for payment receipt, but never received one. Breakfast is not a buffet. When I asked for coffee they offered me paid options which is weard, usually coffee always included into breakfast like tea. Also no options for people who doesn't eat white bread. We asked for complimentary water, reception replied that for 2 people housekeeping put 2 bottles and that's all. During my stay I had a feeling that I'm indebted to this property, they were doing me a favour OMG. That is not a proper attitude to the guest. I will never stay in that place again and will not reccoment it anyone.

С момента заезда в отель одно разочарование! 40 минут ждали, чтобы нашли нашу бронь, а от работников слышали «вашей брони нет, и свободных мест у нас тоже нет». Вместо того, чтобы предложить подождать например за чашкой чая в знак уважения. В коттедже всю ночь пахло канализацией. Завтрак был не то что на 5 звёзд, он даже до двух не тянул не по качеству не по порциям, об обслуживании даже сказать нечего! Не только мы, но и другие вставали жаловались! Позор! При высказывании жалоб, в ответ от руководства, по имени Нигяр ханым мы услышали «Если не нравится больше не приезжайте!». При том, что я не повышала голоса и разговаривала абсолютно спокойно, лишь разъясняя что нам не понравилось. Было сказано в процессе разговора ещё очень много оскорбительного со стороны Нигяр ханум в мой адрес. Абсолютно не подобающее отношение к гостям!

Здесь тоьько вид красивый! В комнатах грязно вся кухня жирная,приборы жирные,в номере 10 лампочек 7 из них не горят.а еда ето вообще что то с чем то!ине 37 лет я нн помню чтобы ела такую не вкусную еду,вообще не умеют готовить,сказали есть зоопарк оказалось 5 зайчиков это и есть весь зоопарк.этих денег не чтоит.Только вид красивый и милый состав.Пожелела что приехали.Не рекомендую