Q+ Shandan Renhe Hotel

Unfortunately my experience wasn't good. Hot water didn't work, it was only warm. I did it in the afternoon anyway but ny boyfriend waited untill 11pm. Elettronic key of our room never worked. We always had to call someone to open our room. About water problem they said there was an issue in all the hotel and they can fix it the next morning. We could not find a standard queen bed room, they have queen room just very expensive and for cheaper price they have only twin rooms. We paied a full amount for the night we staied but we didn't have full 100% service we should receive from the booking. They suggest us a refund to change hotel but it was so late and we are travelling with bicycles, after a ride of 150km we were too tired to move in another location during the dark at 10pm. We just needed a hot shower and a bed to sleep. Finally we received a 100 cny caution back, and the next morning ladies at reception gave us 6 small bottle of water to apologize. I'm really upset about nobody advise us about water issue during check in, so there was still time to move in another accomodation, especially for elettronic key, I can't understand why it's never worked. Be carefull for next booking about rooms at 5th level. I don't know if it's a problem only for foreign people or for everyone. Room price list are very expensive so, I think they have not a bad service. Unfortunately it's the first time during my 32 years happened this, especially during my 27 days in China, all the issue where always well reserved. This time my experience was really stressful, I don't feel like to recommended it and I hope never happen again to other travelers. Thank you anyway.

此次入住體驗極佳。酒店環境整潔，設施完備且維護良好。工作人員服務周到、專業高效，能及時響應需求。所處地段優越，出行便利。下次出行，仍會優先選擇。

再此之前都挺好，唯獨這次，是一次比較糟糕的入住，樓下飯店打架，打架的人居然住旁邊，吵得睡不着！