Avis : Holiday Inn Express Shanghai Hongqiao North

Réponse de l'établissement: Cher client,Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous. L'Holiday Inn Express a toujours été idéalement situé. Situé à proximité de la station de métro Jinyun Road, l'hôtel est facilement accessible, avec la gare de Nanxiang Nord à environ 8 km et l'aéroport international de Shanghai Hongqiao à environ 11 km. À quelques pas de la station de métro Jinyun Road, vous pourrez vous rendre facilement dans la plupart des destinations de la ville. Nous avons hâte de vous accueillir bientôt ! ​​Cordialement, L'équipe d'écoute sociale d'IHG

Réponse de l'établissement: Cher client, Merci d'avoir choisi de séjourner chez nous. Nous sommes heureux que nos sourires amicaux et notre service attentionné vous aient fait sentir comme chez vous, et nous continuerons à viser l'excellence. Notre hôtel est situé près de Jiangqiao Wanda, accessible à pied, et à 5 minutes à pied de la station de métro Jinshajiang Road de la ligne 13. Nous sommes à environ 35 minutes en voiture de la gare de Shanghai, à 15 minutes en voiture du Hongqiao Hub et à 20 minutes en voiture du National Exhibition and Convention Center, ce qui rend notre emplacement très pratique. Nous espérons vous accueillir à nouveau bientôt. Cordialement, IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our location, service and breakfast made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest, Thank you for staying at our hotel. We are honoured to receive your compliments on the hotel's breakfast, service. It is also our greatest honour to be able to solve your late check-out needs and make you feel at home. We look forward to your next visit.Sincerely, IHG Social Listening Team

Réponse de l'établissement: Dear guests, welcome to our hotel. Front desk service is the first business card of a hotel, and we are extremely pleased to hear you speak so highly of our front desk team. Their professionalism and attentiveness is exactly the kind of warmth we wish to convey to each and every one of our guests. Regarding breakfast, we have been pushing the boundaries of innovation, absorbing every customer's reasonable suggestions to improve our meals, in the pursuit of the ideal road, we will continue to work hard. Your suggestion or opinion is our medicine for improvement. We look forward to seeing you again. IHG Social Listening Team

Réponse de l'établissement: Dear guests, Thank you for your visit. The hotel is located in Jiading District, Hewang Road, next to the Wanda Plaza, adjacent to the western suburbs of the business district, Jiangqiao Wanda Plaza, near the Hongqiao International Airport (Hongqiao Transportation Hub), Shanghai-Jiaxing Expressway, Beijing-Shanghai Expressway, the Jiamei Elevated provides convenience for travel, about 5 minutes walk from the 13th underground station, taking you through the most prosperous city centre of the magic city, Nanjing Road, Huaihai Road, Xintiandi, the Expo Museum, etc., take you to enjoy the charm and energy of the magic city. You will enjoy the charm and vitality of Shanghai. Each of our guest rooms offers nutritious Chinese and Western meals, and we take great care of our guests to create a homely and warm atmosphere. You are always welcome to visit us again.Sincerely, IHG Social Listening Team

Réponse de l'établissement: Dear guests, Welcome to stay in our hotel, your satisfaction is our greatest motivation and honour. We will continue to work hard to live up to your praise, and look forward to your next visit. IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our cleanliness, location, service and breakfast made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear guest,Thanks for choosing to stay with us.We always consider room hygiene as the most important thing, from the beds are carefully made up, the floor is repeatedly wiped, and the bathroom is deeply cleaned, every detail is strictly controlled, just to make you feel more comfortable when you step into the room.Please come back and see us again soon. Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest, Thank you very much for your warm comments and high recognition of our hotel. LiLi's enthusiasm and professionalism as a member of our team is a vivid reflection of our hotel's service philosophy. We will continue to encourage and support all of our staff, like LiLi, to provide a service experience that exceeds every guest's expectations with sincerity and passion. We look forward to your next visit. Sincerely, IHG Social Listening Team

Réponse de l'établissement: Dear Guest, Thank you very much for your kind words! We are always striving to provide our guests with a stay that exceeds their expectations, from the richness and variety of our breakfasts to the cosiness of our surroundings, as well as the thorough and attentive service, the location and the convenience of our room amenities, we strive for perfection in each and every detail. We look forward to continuing to provide you with excellent accommodation services in the future, and to make every stay an unforgettable one.Best regards,IHG Social Listening Team

Réponse de l'établissement: Dear guest, Thank you for choosing our hotel. Our excellent service team creates surprise journeys for guests with professional skills and attentive attitude. The enthusiastic and thoughtful service staff have always been the pride of the hotel. Their meticulous observation, timely service, and empathy for guests have been highly praised and sincerely recognized by guests. Sincerely looking forward to your visit again. Best regards,IHG Social Listening Team

Réponse de l'établissement: Dear Guest, Thank you for your compliments! We always take the high quality requirements of the Group as our guideline, and we are meticulous in room cleaning, committed to creating a comfortable and clean living environment for you. Providing quality and warm service to our guests is also always our endeavour. Breakfast is one of our specialities, prepared by our professional catering team, with a wide variety of dishes just to satisfy your taste buds and start a wonderful day. We look forward to seeing you again.Sincerely, IHG Social Listening Team

Réponse de l'établissement: Dear Guest, We are sorry that this stay did not bring you a very satisfactory experience. Regarding the odour problem in the room, we will immediately arrange professional staff to conduct a thorough inspection and cleaning, and will also enhance the frequency of ventilation in the room to avoid similar situations from affecting the travellers' accommodation experience again. Regarding the misunderstanding about the paid labels in the laundry room, we will immediately check with the relevant staff, and at the same time, we will strengthen our internal training to ensure that our staff can accurately and clearly convey information when providing services. Regarding service, we have traditionally attached particular importance to this point, and we will share this with our team and strengthen training and management to improve service quality to meet your relaxed and enjoyable travelling mood. Thank you again for your feedback and we hope you will give us the opportunity to make amends and patronise us again.Best Regards, IHG Social Listening Team