Barcelona International Resort Shanghai

I was quite disappointed with my recent stay. For a hotel that claims to be five-star, the overall quality and service were far below expectations. The shower head kept shifting to the right, meaning I had to stand awkwardly in the corner just to shower. When room service came to clean, the beds were not made properly, and some trash was left behind. There was also a noticeable bad drain smell throughout the room, which made the stay unpleasant. The hotel advertises itself as an international resort, yet there were no international TV channels available, and the breakfast selection was far from international. Drinks were served in paper cups, which felt very out of place for a five-star setting. I also noticed that previous reviews mentioned holes in the tablecloths, and while the hotel had responded saying the issue would be resolved, the same problem still exists. This shows a lack of follow-through and attention to detail. Overall, the experience did not reflect the standards of a genuine five-star hotel. With serious improvements to cleanliness, maintenance, and service quality, the resort might reach its claimed rating — but at present, it falls well short.

酒店的基礎服務做得無可挑剔！衞生打掃徹底，房間無異味，設施維護得很好，沒有老化問題。地理位置優越，出行方便，周邊餐飲選擇多。服務員Emily態度親切，響應及時，從入住到退房都很順暢。物超所值，強烈推薦給大家！

這次入住遠超預期！酒店地理位置很好，步行幾分鐘就到歡樂谷，出行超省心。前台Emily主還詳細介紹了周邊美食，班車接送服務特別貼心。房間佈置雅緻，床品親膚舒適，一夜好眠；乾濕分離的衞生間水壓充足，洗漱用品品質在線。從入住到退房全程順暢，細節處盡顯用心，真正感受到賓至如歸，已經推薦給朋友啦