Atour X Hotel, Shanghai International Tourism Resort Safari Park

Ce séjour a été une expérience formidable. L'hôtel dispose d'installations complètes, d'un excellent rapport qualité-prix, d'un excellent wifi, d'un environnement agréable et d'un très bon emplacement. Des bus gratuits desservent le parc safari ou Disneyland. De plus, la chambre est propre et bien rangée, et vous pouvez vous y sentir complètement à l'aise. Il est également spacieux et l'enregistrement est également très rapide. Le service de l'hôtel est toujours aussi bon. Le personnel de la réception est enthousiaste et prendra l'initiative de dire bonjour. Le service de guide touristique Disney est agréable [fort], ce qui rend mon excursion d'une journée à Disney très sans souci, facile et efficace.

L'emplacement est excellent, très proche de Disney et du Safari Park. La chambre est très propre et confortable, les draps et les housses de couette sont tous neufs, le wifi est également très bon et il n'y a aucun décalage lorsque l'on regarde des films sur l'écran de projection. Les installations balnéaires sont également très complètes. Tao Yuan à la réception est également très enthousiaste. Il y a un parking gratuit et on se sent comme dans un hôtel étoilé. Je choisirai l'hôtel Atour la prochaine fois !

I should open this review by acknowledging that I was a business traveller staying at a tourist holiday hotel, but regardless, what I experienced was not good and should not be ignored. The hotel location is quite remote, but it was near a company I was visiting, so I decided to try it since it has reviews classifying it as Amazing, which I now find unbelievable. I did not arrive at the hotel until nearly midnight, but immediately noticed the outside of the hotel was strewn with rubbish in front of the entrance doors - Not a good first sign. The lobby was large, bare and lacking in any atmosphere, although the staff at the front desk were efficient and polite. I had been upgraded to a suite, which I guess was because I had requested they ensure the advertised non-smoking room had not actually been used for smokers, as happens very often in China. The suite decor was bland and again lacking in any atmosphere, but due to my late arrival, I decided that it did not matter, as all I needed was a bed for the night. The room was old, worn, with an outdated black bathroom suite, which may have been fashionable at some point, but not any more! When I woke the next morning and opened the room curtains, the outside view was not good, in fact it was horrible (see the attached pictures) - The hotel looks to be in the middle of an industrial zone and I just had a view of the rubbish area! I went to breakfast, that was advertised as including 'American' buffet options - If American meant croissant and coffee, the have succeded, as this was the only non-Chinese food option I could find. The breakfast room was chaos, with no member of staff on duty to manage the guests, so it was more like a fighting war zone. There were not enough tables or chairs, and the food options quickly ran out, and due to the other disorganisation, I could not wait to leave. When I did leave the breakfast room, I noticed there was a staff meeting being held outside - Who does this kind of meeting during breaksfast when the staff were needed?? At checkout, as I waited in the lobby for my taxi to collect me, my leaving experience will be remembered by a male staff member shouting at the reception team - I very nearly got up and went and spoke to the man shouting, as this was totally inappropriate, especially in front of guests. His behaviour was disgusting and should not be accepted. I would never stay at this hotel again, and the owners should urgently and seriously make changes to improve!