Ramada Plaza by Wyndham Shengzhou City Center

I thoroughly enjoyed my stay in the hotel's family room. The spaciousness of the room provided ample space for my family and me to relax comfortably. The firsthand experience was truly delightful, allowing us to create memorable moments together. While the room boasted a pleasing view, it's worth noting that the positioning of the two beds felt a bit distant, which could be improved for a more cohesive family experience. The sliding bathroom door posed a minor inconvenience as it wasn't the easiest to navigate, and I found myself struggling with it at times. Another minor drawback was the absence of shelves or storage options within the shower area, making it a bit challenging to keep our toiletries organized. Despite these minor shortcomings, our overall experience in the family room was positive. The spaciousness and engaging atmosphere certainly outweighed the small inconveniences we encountered. We left with fond memories of our time there and would consider returning in the future.

Rooms were ok. Breakfast was very limited from Western perspective. Location next to a shopping mall but was mostly empty. Could get a nice coffee at the Starbucks. Ok to stay one night. Also had pool amenities.

嵊州體驗蠻好的。為音樂節來的。酒店環境還可以，視野好，房間大，還有浴缸。除了廁所有點味兒。前台服務不錯，升級了房型，還送了幾瓶水，外賣也都有機器人送。嵊州碳水小吃也很不錯！如果還有合適音樂節可能還會來。

嵊州文楓華美達廣場酒店避雷！！！ 避雷!我們這次參加氧氣音樂節，訂了一間行政大床房，風景視野開闊，房間很大，特別表揚汪經理熱情，誠懇，敬業。但是酒店有幾點需要吐槽: 1.不要被洗衣房騙了!這裏就兩台機器，一台是洗衣機，另一台是洗烘一體，而且沒有任何洗衣服務可言!沒有酒店人員幫忙送洗烘乾服務，高峯期得排隊，非常影響休息。完事了衣服烘不幹，回客房打算用晾衣繩，結果瓷磚掉了一塊，我把它放一邊後另一塊也跟着掉了下來，差點被砸到，存在很大的安全隱患，希望酒店儘快排查整改。 2.酒店的熱水壓力很小，給相關人員都反饋了一遍就是修不好，體驗不好。 3.浴缸的泡澡袋要收費10元。登記的時候告訴我們需要打掃一下客房，進來後發現浴缸壁上還粘着塑料紙片，清潔不到位。 4.昨天發生了一件大無語的事:我1點半的時候外賣到了，2點都沒送上來，給前台打了3遍電話（客房座機很難用）都説不知道沒看見送上來了，我們又聯繫外賣員大哥，人家又跑回來對峙了一遍，才發現前台就是沒給送上來，還把鍋甩給機器人，態度非常敷衍。 5.就以上投訴事情，我們在攜程平台的介入下，與酒店管理人員溝通賠償訴求，昨天晚上一開始通過給我們提供盒飯、送一份嵊州小籠包等方式試圖打發我們無果，最後發生了瓷磚掉落事件後，給我們全額退款了。 但是還是需要表揚一下汪經理態度非常誠懇，不然我覺得我不會原諒酒店這麼敷衍的態度，相關的客房人員，前台的人員專業水平有待提高。 反正以後不會再來了。

房間乾淨整潔，床墊枕頭都不錯，衞生間淋浴有地方 可以坐着沖涼！ ＜ 25樓游泳池還是不錯，風景好，衞生好，水質不錯， 温度合適，兩個小崽玩的不亦樂乎。 小呂幫忙升級房間，第二天不用換房間了，回覆也很快！

設施：設施不算新但是也還好！ 衞生：符合酒店標準，可以接受！ 環境：周圍有大超市啥吃的都有！ 服務：還行吧，談不上很好也不算差！洗漱用品需要在前台經領，有失高端酒店水準！