Avis : Seaview Gleetour Hotel Shenzhen

Réponse de l'établissement: Merci de votre fidélité. Nous continuerons à travailler dur et vous attendons en pleine forme (*╹▽╹*).

Réponse de l'établissement: Dear guest, I'm really sorry for causing you such trouble and unhappiness. Regarding the issue you mentioned, I completely understand how you feel. The paper towels found under the bed really shouldn't have happened, and we will now step up all cleaning inspection processes to ensure that such situations don't happen again. The delay in response time for irons and planks, we apologize for the inconvenience caused by the length of waiting. In the future, we will optimize the preparation of essential supplies to ensure that we can respond quickly to your needs. Although the hotel has the advantage of being adjacent to the MRT, we know that the real value lies in providing comfortable and caring service to every guest. We have communicated your feedback to the relevant departments and will take this as an opportunity to improve the existing service quality. Thank you again for your valuable feedback, your satisfaction is our ultimate pursuit. We look forward to the opportunity to make up for this deficiency and provide you with a better stay experience. You are welcome to visit again and give us the opportunity to show you the improved results. Sincerely,

Réponse de l'établissement: Thank you for your kind feedback! We're glad you enjoyed our convenient location and cleanliness. The gym will be ready soon—stay tuned for updates! Hope to welcome you back again.

Réponse de l'établissement: "Thank you for your review! We're happy to hear you had a great experience with us, even if our location was a bit out of the way. We appreciate your feedback and hope to see you again!"

Réponse de l'établissement: Dear Valued Guest,‌ We sincerely appreciate your choice to stay with us and are truly grateful for your valuable feedback. It is our honor to learn that you were pleased with our team’s warm hospitality, the cleanliness and comfort of your room, and our prime location. Your kind recognition has been promptly shared with the entire team as great encouragement. We look forward to welcoming you back in the near future for another unforgettable stay. ‌With warm regards,

Réponse de l'établissement: 謝謝親的光顧呦，我們會繼續努力，以滿血的狀態等待親的下次到來噠（*╹▽╹*）。

Réponse de l'établissement: ‌Dear Guest,‌Thank you for choosing our hotel and for sharing your valuable feedback about your stay. We sincerely apologize for failing to meet your expectations.Regarding the service issues you raised, we deeply regret the inconvenience caused. Our hotel does provide dry cleaning services (this information should have been included in the in-room directory), and the front desk's failure to accurately communicate this reflects a lapse in our training protocols. We are immediately implementing enhanced staff communication training to ensure all guests receive clear and consistent guidance.We wholeheartedly apologize for the discomfort you experienced. Please know that we do not tolerate discrimination in any form and are committed to treating every guest with equal respect and cultural sensitivity.

Réponse de l'établissement: "Thank you for your continued loyalty and kind feedback! We truly appreciate you choosing to stay with us regularly. We've noted your suggestion about adding mini-fridges in the rooms and will certainly look into this possibility. Looking forward to welcoming you back again soon!"

Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your experience. We are deeply pleased with your appreciation, "decor, cleanliness, location and metro convenience" are recognized. At the same time, we sincerely accept your objective suggestions, especially the shortcomings in ventilation, shower setup and internal communication, especially the standard response process for lost services and items. Please accept our sincerest apologies for making your stay less than perfect. We have taken steps to improve immediately: 1. * * Strengthen language adaptation * *: Ventilation systems and equipment instructions in non-Chinese languages are being added and optimized to ensure easy use for all guests. 2. * * Enhanced management of lost items * *: The internal communication mechanism has been strengthened. Once a guest is found to have lost items, we will contact the guest immediately and no longer rely on left items waiting to be retrieved. 3. * * Improve service quality * *: Continuously train employees to ensure that the service level is higher than your expectations, and strive to be one step ahead in every step of service. Thank you for your feedback, and we promise to make the next guest who stays with us have a better and more considerate experience through practical actions. If there is an opportunity to serve you again, your satisfaction is invaluable to us.

Réponse de l'établissement: Thank you for your feedback! We’re delighted to hear you enjoyed our convenient location near the OCT Metro Station. Regarding the language barrier, we appreciate your input and will work on improving English communication among our staff to better serve international guests. We hope to welcome you back for an even smoother experience next time!

Réponse de l'établissement: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Réponse de l'établissement: Dear guest, thank you for your feedback. We deeply regret that we have not been able to fully meet your needs. We apologize for this. The problem of small windows and lack of refrigerator has been documented and will be improved as soon as possible to enhance your stay experience. We apologize for the inconvenience caused. Please contact the front desk to request a complimentary room upgrade or refrigerator rental. Once again, I apologize for my previous lack of thoughtfulness, and look forward to the opportunity to make up for this regret and provide you with higher quality accommodation services.

Réponse de l'établissement: Dear Guest, Thank you for your review, we are deeply honored to hear your positive review of the hotel. For feedback on room size, we fully understand that this may not be very suitable for family travelers. To enhance the customer experience, we have started to build an additional family room, aiming to provide a more spacious and comfortable living environment. In addition, we are consulting guests for specific suggestions on facilities, services, etc. for further improvement. Finally, welcome to visit again and look forward to providing you with more satisfactory service. Thank you again for your valuable feedback!

Réponse de l'établissement: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！