SAVHE Hotel Binhe Times Shenzhen

作為常年出差，住過各種中高端酒店的人來説，我從來不喜歡給差評，畢竟大家都不容易。但是對於做的好的酒店，我會很用心寫好評。 但這次深圳的亞朵酒店之高端薩合酒店的經歷，實在是讓人覺得亞朵的管理還有太大的提升空間。以後也肯定不會再住亞朵系列酒店。 1️⃣.8月31日入住時，前台累積了有將近10個客人在等待，而衹有一位接待，這位接待幾次叩擊前台後方的玻璃幕牆（召援），才出來1-2個人。 2️⃣. 9月1日，開會回來，發現房間衞生打掃各種bug，打了電話給前台。比如：1）洗手枱上的垃圾桶垃圾沒清理、2）洗手枱上的面巾盒是空的、3）喝茶台上的茶具未清洗、4）礦泉水沒補足4瓶（雖然我有滴滴專車的礦泉水，冰箱裏也有免費飲料，但這和應該補足礦泉水的操作流程是兩碼事）、5）洗手間的吸水地巾沒補（這是9月2日早上洗完澡才發現）。6）最讓人體驗感差的是保潔員臨走有點近乎威脅的口氣説‘不要投訴我，會扣我的錢！’我其實非常理解每個人的不容易，我還真沒想投訴，但是起碼要能感受到你是真心誠意為自己的失職而道歉才對。結果卻是‘威脅’的口吻，不知道的以為她是我老闆。 3️⃣. 9月2日，早上9點左右，打了電話給前台，是一個男生接的電話，我説要現在立即清掃房間，並且要求換一個保潔員（不想再被威脅不要投訴），並且離開房間時，按下了‘立即清掃’的按鍵。10：20回到房間，發現壓根沒人來打掃。於是立刻又給前台打電話，再次複述第三遍糟糕的體驗。前台解釋説，早上開晨會，所以耽誤了（我住過那麼多酒店，還是第一次遇到這種情況，真實管理極差）。然後表示要給我升級房型，我拒絕了，因為我的目的不是升級房型，我也沒工夫折騰換房，是覺得如此價格，卻連最基礎的酒店服務都做不好，亞朵啊！實在是堪憂！ 4️⃣.之後，接到前台主管電話，上來就磕磕絆絆説‘張女士，然後説王女士。。。‘，把客人的姓都搞錯，這不是來滅火的，這是來拱火的。表示要加我微信，我要開會，沒精力去就同樣問題再説第4遍了。 5️⃣設計不合理，進門後無總開關，衹有玄關和請勿打擾/立即清掃開關。黑漆漆的，每次回房間，都要依靠自己手機的手電功能，走到房間最裡麪，開啟總開關。 6️⃣衣架高度設計不合理，褲子和連衣裙都掛不直。 7️⃣衣架數量太少。 8️⃣水管兒槓桿作用一點沒有，每次打開都是一場戰鬥，很費勁，而且每次不知道是順時針🔃轉還是逆時針🔄打開，暈～非常浪費水資源，不環保。 優點： 1️⃣香氛 2️⃣養生湯 3️⃣禮賓部 亞朵的管理水平，令人失望的程度可見一斑，亞朵酒店所有系列，不會再選擇去住。

200% recommended hotel, if you are planning to stay in ShenZhen!!!! I don’t recommend nor leave reviews often, and only make the effort when I’m really impressed. The hotel was the best experience, and best value one we’ve stayed in Shenzhen. Things that stood out and made a huge difference to the stay: - 24 hr free laundry service, as we always stay for 4 nights or more, doing laundry was a headache. We were able to call the front desk for a staff to pick up our laundry in the morning, and by the time we came back the laundry will be clean, folded and steamed outside our door. - midnight snacks from 9-10:30pm. They also serve free afternoon tea however we were alway out and never got to try it, but two nights we came back pretty late and ate at the midnight snack, noodle soup, skewers, veges, braised beef, and congee/rice and fruits. Was a delicious meal and just what we needed. - THE CURTAINS ARE SO GOOD QUALITY!!!!!! Always when we sleep at hotels, the curtains will have a gap or isn’t strong enough to block out light. This hotel had amazing automatic screen and curtains that together, closed, made the room pitch black. Many times I woke up thinking it was still dead of night because of how black the room is, but it’ll be almost 10am. Best sleep I’ve had in a hotel. - memory foam pillows. There’s two type of pillows, the traditional plushy ones and there’s memory foam which is what I use at home. Loved it, never had such a home like sleep in a hotel. - Drip filter coffee packs with handles that you can hang on the side of your cup and pour hot water in. None of those espresso coffee pods, this was one of the best hotel room coffees I’ve had in SZ. - heaps of staff and always helpful, friendly. Never had an issue finding help from a staff either via calling from the room or asking in person. Very very helpful. -location, right next to a massive shopping centre with heaps and heaps of coffee, milk tea, restaurants, shops, banks, mobile branches and a food street close by. There are many more little bits and pieces here, but these were the ones that wowed me, for someone who comes back to ShenZhen to see family every year, best hotel I’ve stayed in for the best price. Will be 200% booking this hotel again next year! Thank you for the amazing experience.