Hampton by Hilton Shenzhen Nanshan Science & Technology Park

1) bad smell inside toilet. 2) staff of reception (night shift) were not professional and impolite. I travelled with family and we booked 3 rooms. We provided ID and related information during checking in at 14:00. We requested same floor coz travelling with kids and 2 rooms can be arranged at same floor so we appreciated, one of the room will be ready later so we prefer to wait and get the room key later after checking in procedure is done. The staff (day shift was helpful and polite. We approached reception for card key after dinner. The staff (lady-night shift) asked us to provide ID, phone number etc…then we mentioned that we have done the check in during day time and told her our room numbers, we did not get one room key coz we preferred to wait for same floor, however she did not response us and carry on her process. So we thought that this is security issue to make sure the identity of the room user. Then we waited at reception, the staff gave us the room key which is at different floor. Then we explained again that what has been happened and she replied: there was no room at 7/F available any more. But we have been told the room number during day time and we chose to wait for a day for the same floor’s room. The night shift lady staff kept ignoring us then shouted to her colleague (gent) 「你過來！」then she disappeared. Another staff (gent) checked the system and he arranged the same floor room within 2 mins. The lady (staff) did not show up at reception any more. We feel disappointed and unpleasant because of the staff, she was very rude to us.

Excellent hotel. Would book this again for sure. The room was very spacious and clean and the breakfast was excellent! The service was excellent, the environment was very good

The front desk staff 小陈 was very helpful and welcoming. It was raining hard when I was about to go for a meeting and he gave advice for safe travel.  Although the stay was short, I look forward to staying at the hotel again.