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Avis vérifiés
Emplacement9.8
Commodités9.8
Service9.8
Propreté9.8
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Toutes les évaluations(12)
Évaluations positives(8)
Évaluations avec photos/ vidéo(2)
Invité
Séjour au janv. 2025
Autres
2 évaluation
10.0/10
Exceptionnel
Publiée le 23 fév. 2025
I have two feelings about this stay.
1. The photo posted by this website was a lie - the room was very different to the reality. For a start there was no in room onsen and that had been a major factor in me making this booking. I was really disappointed on arrival.
2. However it has to be said the staff are fabulous, the food excellent and everything about the place shows a tremendous attention to detail. After a lovely long soak in the Onsen available to guests and a fabulous dinner my mood was quite recovered. I would have no hesitation in recommending this hotel for someone looking for a luxurious retreat and plan to return myself.
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emmab720
Séjour au mars 2025
En famille
10.0/10
Exceptionnel
Publiée le 14 avr. 2025
Excellent service and food. This is a hidden gem. Before I had even arrived with my family Hikari the concierge had been assisting me with transport, tour guides, luggage concierge. The service in this hotel is beyond excellent. They help with everything. The hotel is clean, the food is exceptional a mixture of Japanese and French. If they see you don’t like something, they ask what you didn’t like so that they can accommodate your tastes for future meals. Whilst staying we visited the spa, again service was excellent and the massages definitely worth a visit. This hotel is worth a visit, as is the area which is beautiful. We will definitely come back and stay, we have stayed in many 5 star establishments, but this hotel knows customer service. Despite not being the only guest at the hotel, you are treated as if you are the only guest there. You have a private dining room and not once did we bump into other guests, we felt like we had the place to ourselves although we knew others were there.